SUMMARY:
NB081026-4451- Tour Consultant- Somerset West
POSITION INFO:
Tour Consultant
Location: Somerset West, Western Cape
Position Type: Full-Time
About the Role:
We are seeking an enthusiastic, customer-focused, and experienced Tour Consultant to join our dynamic team in Somerset West. The ideal candidate will be responsible for designing and selling tailor-made travel experiences, managing bookings, and delivering exceptional customer service throughout the client journey. This role requires strong destination knowledge, excellent communication skills, attention to detail, and a passion for creating memorable travel experiences.
Key Responsibilities:
1.Client Interaction & Consultation:
- Assess client needs, preferences, and budgets to create customized travel solutions.
- Provide expert advice on destinations, travel requirements, visa regulations, and itinerary options.
- Respond promptly and professionally to client enquiries and requests.
- Build and maintain long-term relationships with clients through exceptional service.
- Deliver a high standard of customer care to ensure client satisfaction and repeat business.
2. Intenary Planning & Design
- Design and prepare detailed, personalized travel itineraries.
- Arrange accommodations, transportation, tours, activities, and excursions.
- Research and recommend suitable destinations, attractions, and travel experiences.
- Ensure itineraries align with client expectations, budgets, and travel timelines.
- Continuously enhance travel offerings through innovative and unique travel experiences.
3. Quoting & Sales
- Prepare accurate and competitive quotations for individual and group travel.
- Convert enquiries into confirmed bookings through effective sales techniques.
- Upsell and cross-sell travel products and services to maximize revenue opportunities.
- Achieve individual and team sales targets.
- Contribute to the overall growth and profitability of the business.
4. Booking & Coordination
- Manage all travel bookings, including flights, accommodation, transfers, excursions, and related services.
- Liaise and negotiate with suppliers, hotels, airlines, transport providers, and tour operators.
- Ensure all reservations are confirmed, accurate, and properly documented.
- Monitor bookings and make amendments when required.
- Ensure seamless travel arrangements from booking through to travel completion.
5. Problem Solving & Customer Support
- Address and resolve travel-related issues and emergencies efficiently and professionally.
- Handle customer complaints and concerns with empathy and a solution-focused approach.
- Assist clients with travel insurance, visa applications, and supporting documentation.
- Provide ongoing support before, during, and after travel.
6. Market Knowledge & Trend Monitoring
- Stay informed about travel trends, emerging destinations, industry developments, and market changes.
- Maintain in-depth knowledge of tourism products and services.
- Monitor competitor offerings and industry best practices.
- Provide feedback and recommendations to management regarding market opportunities and product enhancements.
7. Administrative Duties
- Maintain accurate records of bookings, quotations, client correspondence, and payments.
- Generate sales reports and track key performance indicators.
- Ensure compliance with company policies, supplier requirements, and relevant industry regulations.
- Assist with general administrative and operational functions as required.
Minimum Requirements:
- Grade 12 (Matric).
- Minimum 2-3 years'' experience in a travel consulting, tour operating, or tourism-related role.
- Strong knowledge of local and international travel destinations.
- Experience working with travel reservation systems and booking platforms.
- Proficient in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to work independently and within a team environment.
- Valid driver''s licence would be advantageous.
Competencies & Skills:
- Excellent customer service and relationship-building skills.
- Strong sales and negotiation abilities.
- Attention to detail and accuracy.
- Problem-solving and decision-making skills.
- Ability to manage multiple bookings and deadlines simultaneously.
- Strong communication and interpersonal skills.
- Commercial awareness and business acumen.
- Passion for travel and tourism.
What we offer:
- Competitive salary package.
- Attractive incentive and commission structure.
- Career growth and development opportunities.
- Supportive and collaborative working environment.
- Opportunity to work within a thriving tourism and travel business in the beautiful Somerset West area.
Remuneration package- R12,000-R18,000 per month (based on experience and qualification) send me your updated cv to
