SUMMARY:
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POSITION INFO:
Junior MICE Reservations Agent
Village n Life is looking for a Junior MICE Reservations Agent to join our Group Services team in Camps Bay, Cape Town.
This is an opportunity for someone at the start of their hospitality career to gain practical exposure to the MICE sector – meetings, incentives, conferences and events – while developing strong reservations and client service skills within the Village n Life portfolio.
The Role
As Junior MICE Reservations Agent, you will work alongside our MICE team to assist with the day-to-day handling of group, conference and event enquiries and reservations.
You will help prepare quotations and booking correspondence, capture reservation details, follow up on outstanding information and communicate with clients and internal teams. Accuracy, organisation and consistent follow-up are important, as you will help ensure bookings are correctly managed from enquiry through to confirmation.
This is a hands-on junior role for someone who is keen to learn, comfortable working in a busy environment and interested in building a career in hospitality reservations and MICE.
Key Responsibilities
Assist with MICE, group, conference and event enquiries
Prepare quotations, proposals and booking correspondence using approved rates and templates
Capture and maintain accurate reservation and client information
Follow up on outstanding quotations, information and booking requirements
Assist with booking amendments, confirmations and cancellations
Communicate professionally with clients by telephone and email
Support the MICE team with booking administration and coordination
Liaise with Reservations, Sales, Revenue, Operations and Events teams as required
Ensure client requirements and booking details are accurately recorded and communicated
Assist with preparations for site inspections and client meetings
Maintain organised records of enquiries, quotations and confirmed bookings
Assist with basic reporting and booking updates
Develop a good working knowledge of Village n Life properties, venues, accommodation and MICE offerings
Follow company procedures relating to rates, reservations, deposits and booking terms
Provide general administrative support to the MICE team as required
What We’re Looking For
Grade 12 or equivalent
A relevant Hospitality, Tourism, Events or related qualification would be advantageous
Previous experience in reservations, hospitality, events, customer service or administration would be advantageous
Strong written and verbal communication skills
Good administrative and organisational skills
Strong attention to detail and accuracy
A professional telephone and email manner
Confidence working with systems and learning new software
Proficiency in Microsoft Office
Ability to manage multiple tasks and follow up consistently
Willingness to learn and develop within hospitality reservations and MICE
Ability to work effectively as part of a team
What We Offer
A permanent junior position within the Village n Life team
A professional environment in one of Cape Town’s most spectacular locations
Practical exposure to MICE, group and event reservations across the Village n Life portfolio
Growth and training opportunities within Village n Life
Staff housing options and access to staff facilities
Competitive package aligned with experience
Should you not hear from us within two weeks, please consider your application unsuccessful.
Job Location: Group Services, Camps Bay
Job Category: Reservations / Sales Support
Job Type: Full-time
Experience Level: Junior
