Retail Supervisor

SUMMARY:
Our client is seeking an experienced and hands-on Retail Supervisor to lead the daily operations of our retail branch in Melkbosstrand. This role is suited to a confident leader with strong people management skills, excellent operational ability, and a solid understanding of South African labour legislation and workplace procedures.

POSITION INFO:
Key Responsibilities

• Oversee the day-to-day running of the retail branch
• Lead, motivate, and manage staff performance
• Ensure excellent customer service standards are maintained
• Handle staff scheduling, attendance, and productivity management
• Address staff-related matters professionally and ensure the correct initial procedures and documentation are followed in line with the Labour Relations Act (LRA) and company policies
• Maintain operational standards, stock control, and general branch administration
• Ensure compliance with company procedures, health and safety standards, and labour legislation
• Support recruitment, onboarding, and training of staff where required
• Resolve customer and operational matters efficiently and professionally

• Proven experience in a retail supervisory or management role
• 2 years retail store supervision experience essential 
• Strong staff management and leadership experience
• Sound understanding of the Labour Relations Act (LRA) and workplace disciplinary procedures
• Ability to manage staff matters confidently, professionally, and fairly
• Strong administrative and organisational skills
• Excellent communication skills
• Afrikaans first language essential
• Reliable transport and ability to travel to Melkbosstrand daily
• Computer literacy and retail systems experience advantageous

• 195 hours per month
• Includes Saturday AND Sunday morning shifts
• One weekend off per month

• Strong leadership presence
• Professional and dependable
• Able to work under pressure and make sound decisions
• Team-oriented with a proactive approach
• High level of accountability and attention to detail