Retail Banking & Tender Reconciliation Admin

Purpose

To ensure the accurate daily reconciliation, verification, and control of all retail store cash-ups, banking, and tender transactions across the business. The role is responsible for investigating and resolving discrepancies, maintaining compliance with company policies and procedures, and supporting operational and financial accuracy within the retail environment. The Retail Banking and Tender Reconciliation Controller plays a critical role in safeguarding company revenue, supporting financial controls, and ensuring that all retail tender transactions are accurately processed, reconciled, and accounted for.

About the Role

As the Retail Banking and Tender Reconciliation Controller, you will be responsible for the daily reconciliation and review of retail store cash-ups, banking, and tender transactions across all stores.

You will investigate and resolve cash-up variances, banking discrepancies, and tender allocation issues while liaising directly with store teams and finance management to ensure accuracy, compliance, and timely resolution of exceptions.

This role requires strong attention to detail, numerical accuracy, problem-solving ability, and the ability to work effectively within a fast-paced retail finance environment.

Key Responsibilities

Daily Cash-up and Tender Reconciliations

•Review and reconcile daily retail store cash-ups.

•Verify all tender types captured by stores, including:

o Cash

o Credit/Debit Cards

o EFT

o Gift Cards/Vouchers

o PayJustNow

o Loyalty/Third-party tenders

o Alternative payment methods

•Ensure tender allocations are accurately processed within the POS and ERP system (e.g. Odoo).

•Investigate and resolve cash-up balancing issues and variances.

Banking Verification and Control

•Verify daily banking deposits against store cash-up documentation.

•Monitor shortages, overages, delayed deposits, and banking discrepancies.

•Ensure banking processes are completed according to company procedures and timelines.

•Follow up on missing proof of banking and incomplete supporting documentation.

•Escalate unresolved banking concerns to management.

Discrepancy Investigation and Resolution

•Investigate:

▪Cash shortages and surpluses

▪Tender allocation discrepancies

▪Card reconciliation variances

▪Banking differences

▪Cash-up irregularities

•Liaise directly with store managers and retail staff regarding discrepancies.

•Resolve reconciliation exceptions within agreed timelines.

•Escalate suspicious, repeated, or unresolved discrepancies to management.

Store Support and Communication

•Provide support and guidance to stores regarding:

-Cash-up procedures

-Banking processes

-Tender handling

-Financial controls

•Assist in reinforcing finance procedures and compliance standards within stores.

•Build positive working relationships with retail teams and operational management.

Reporting and Administration

•Prepare daily, weekly, and monthly reconciliation and variance reports.

•Maintain accurate audit trails and supporting documentation.

•Monitor recurring store discrepancies and identify operational risk trends.

•Assist with month-end finance processes and audit preparation.

•Ensure accurate record keeping and filing of financial documentation.

Internal Controls and Compliance

•Ensure compliance with company finance policies, SOPs, and internal controls.

•Support fraud prevention and loss control measures.

•Identify control weaknesses and recommend process improvements.

•Participate in internal investigations relating to financial discrepancies where required.

Qualifications and Experience

•Matric / Grade 12

•Finance, Accounting, or Bookkeeping qualification advantageous

•2–5 years retail finance or cashbook experience

•Experience working with:

-Retail cash-ups

-POS systems

-Banking reconciliations

-Multiple tender types

•Experience with ERP systems such as Odoo advantageous

•Retail finance environment experience preferred

Skills and Competencies

•Strong attention to detail

•Excellent numerical accuracy

•Strong reconciliation ability

•Investigative and analytical mindset

•Problem-solving ability

•Strong communication and interpersonal skills

•Good Excel and reporting skills

•Ability to work under pressure and meet deadlines

•Strong organisational and administrative ability

•Ability to deal professionally with retail teams and management

•High level of accountability and integrity

•Strong attention to detail

•Excellent numerical accuracy

•Strong reconciliation ability

•Investigative and analytical mindset

•Problem-solving ability

•Strong communication and interpersonal skills

•Good Excel and reporting skills

•Ability to work under pressure and meet deadlines

•Strong organisational and administrative ability

•Ability to deal professionally with retail teams and management

•High level of accountability and integrity