Restaurant Manager

SUMMARY:
Restaurant Manager – Pool Deck
4* Hotel - Bantry Bay, Cape Town

POSITION INFO:
We are seeking a professional Restaurant Manager to lead the poolside food and beverage operations at The President Hotel. The successful candidate will ensure flawless service delivery, create unforgettable guest experiences, manage a high-performing team, and drive operational and financial performance.

Critical Criteria (Requirements)

• Minimum 2–3 years’ experience in restaurant management, preferably within a hotel or luxury hospitality environment
• Hospitality Management qualification advantageous
• Proven leadership and team development skills
• Strong knowledge of food and beverage operations, service standards, and SOPs
• Excellent communication, interpersonal, and problem-solving abilities
• Ability to multitask in a fast-paced environment with attention to detail
• Proficiency in Microsoft Office and restaurant management systems (Micros-Simphony, Opera, Dineplan)
• Passion for hospitality and commitment to exceptional guest service
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Competencies

Duties & Responsibilities

• Lead daily pool restaurant operations with precision and attention to detail
• Develop and implement operational plans, SOPs, and service standards
• Manage reservations, table allocations, guest flow, and service coordination
• Oversee stock control, supplier relationships, and purchasing
• Monitor performance metrics and implement strategies for continuous improvement
• Act as the face of the restaurant, engaging with guests to create memorable experiences
• Handle guest feedback and complaints professionally and promptly
• Consistently monitor service delivery to exceed expectations
• Implement guest satisfaction strategies to drive repeat visits and positive reviews
• Drive revenue growth through upselling, promotions, and innovative service ideas
• Control costs through staff scheduling, supplier negotiation, and waste reduction
• Prepare and analyze financial reports to track revenue, expenses, and profitability
• Manage budgets, inventory, stock control, and operational expenses
• Recruit, train, coach, and retain high-performing team members
• Motivate staff with clear objectives, feedback, and recognition
• Manage rosters, payroll, leave, and disciplinary processes
• Conduct performance evaluations and annual appraisals
• Foster a welcoming and professional environment for guests and employees
• Ensure adherence to health, safety, and hygiene regulations
• Maintain cleanliness, presentation, and guest safety standards
• Implement SOPs in alignment with Outlet Manager’s guidelines
• Assist other hotel restaurants when needed, ensuring consistency in service and operations
• Live and promote the hotel’s values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Important Application Notes

• Must hold a valid South African ID
• Only candidates with relevant restaurant management experience will be shortlisted
• Ensure your CV is fully updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the company’s Employment Equity Plan