Reservations and Client Services Administrator

Recruiter:

Pronel Personnel

Job Ref:

3695098863

Date posted:

Thursday, March 12, 2026

Location:

Pietermaritzburg, South Africa

SUMMARY:
-

POSITION INFO:

A well-established tourism and hospitality business based in Pietermaritzburg is seeking a Reservations & Client Services Assistant to support the Reservations Manager with the coordination of guest bookings, client communication, and sales-related administration.

This role is ideal for someone with a background in tourism, hospitality, or travel reservations who enjoys working with clients and ensuring a seamless booking experience.

The position involves dealing with high-end clients and international guests, assisting with luxury travel and accommodation bookings, and ensuring a smooth reservation process from enquiry through to confirmation.

Key Responsibilities

Assist the Reservations Manager with processing guest reservations and enquiries
Communicate with clients regarding availability, rates, quotations, and booking confirmations
Maintain and update reservation systems and booking records
Liaise with internal teams to ensure smooth coordination of guest bookings
Assist with sales administration and client relationship management
Provide support with marketing-related activities and client communication where required
Ensure a high level of customer service and professional communication with clients at all times

Minimum Requirements

Previous experience in reservations, travel, tourism, or hospitality
Strong administrative and organisational skills
Excellent communication and client service skills
Ability to work in a fast-paced environment and manage multiple enquiries
Proficiency in Microsoft Office
Experience with reservation systems or booking platforms would be advantageous

Personal Attributes

Professional, and client-focused
Strong attention to detail
Positive and proactive approach
Ability to work both independently and as part of a team

Suitable applications to be emailed to

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