Reservations agent - air crew

Recruiter:

Hospitality Hire

Job Ref:

CPT000255/AW

Date posted:

Friday, June 12, 2026

Location:

Cape Town, South Africa

SUMMARY:

Reservations Agent – Aircrew & Ad Hoc Segments

Location: Cape Town
Employment Type: Full-Time, Permanent

About the Role

A high-volume hotel operation is seeking an experienced Reservations Agent to manage all aircrew, contracted and ad hoc business segments. This role demands precision, speed and the ability to manage complex logistics under pressure. If you have a strong background in large hotel environments, specialist segment management and fast-turnaround reservations processing, this is the role for you.

POSITION INFO:

What You Bring

Minimum 3 to 5 years experience in hotel reservations or hotel operations
Previous experience within a 200-plus key hotel environment (essential)
Proven experience managing aircrew and all business segments
Strong understanding of hotel billing procedures and invoicing
Experience using PMS and hotel reservation systems
Advanced Microsoft Excel and strong computer literacy
Excellent administrative and organisational skills
Strong attention to detail and financial acumen
Strong relationship-building and communication skills
Ability to work independently and under pressure with quick turnaround times

What You Will Do

Manage all reservations for aircrew, shipping crew, mining, production, project and ad hoc contracted business
Process high-volume reservations accurately within strict turnaround times
Manage rooming lists, manifests, crew allocations and last-minute amendments
Coordinate all booking changes, extensions, cancellations and operational requests
Maintain accurate billing instructions, contracted rates and client profiles
Verify all charges and billing instructions prior to invoicing
Liaise with airline coordinators, shipping agents, travel partners and corporate stakeholders
Coordinate transport schedules, meal requirements and VIP logistical arrangements
Prepare daily, weekly and monthly production and reservations reports
Maintain audit-ready documentation and accurate filing systems

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Reservations agent - air crew

Reservations Agent – Aircrew & Ad Hoc Segments

About the Role

What You Bring

What You Will Do

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