Reservations Agent (Air Crew)

SUMMARY:
We are seeking a highly organized, detail-oriented, and operationally strong Reservations Specialist to manage all
aircrew, contracted, and ad hoc business segments within a high-volume hospitality environment.

POSITION INFO:
Location: Cape Town 
Salary: R 15 000 basic salary plus benefits 
Industry: Hospitality & Tourism
Employment Type: Full-Time 


Key Requirements:
- Minimum 3–5 years’ experience within hotel reservations or hotel operations.
- Previous experience within a 200+ key hotel is essential.
- Proven ability to work in a fast-paced, high-volume environment with quick turnaround times.
- Previous experience managing aircrew and all business segments
- Strong understanding of hotel billing procedures and invoicing.
- Experience using PMS and hotel reservation systems.
- Excellent administrative and organizational skills.
- Strong attention to detail and financial acumen.
- Advanced Microsoft Excel and computer literacy.
- Ability to multitask, prioritize, and work under pressure.
- Strong communication, problem-solving and Interpersonal skills.
- Competent in area of responsibility
- Efficient and strong finance management & planning Skills
- Strong Relationship builder
- Ability to work unsupervised on your own & part of a team

Key Responsibilities:
- Manage all reservations relating to aircrew, shipping crew, mining, production, project, and other ad hoc
contracted business.
- Process high-volume reservations accurately and within strict turnaround times.
- Manage rooming lists, manifests, crew allocations, and last-minute amendments.
- Coordinate all booking changes, extensions, cancellations, and operational requests.
- Maintain accurate billing instructions, contracted rates, and client profiles.
- Verify all charges and billing instructions prior to invoicing.
- Ensure accurate and timely invoicing according to client agreements.
- Reconcile rooming lists against actual stays and billing requirements.
- Liaise directly with airline coordinators, shipping agents, production teams, mining companies, travel partners,
and corporate stakeholders.
- Coordinate transport schedules, meal requirements, VIP arrangements, and operational logistics.
- Prepare daily, weekly, and monthly production and reservations reports.
- Maintain accurate filing systems and audit-ready documentation.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not receive feedback from us within two (2) weeks of submitting your application, please consider your application unsuccessful. We thank you for your interest in the position and wish you success in your future career endeavors.