Reservations Manager

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002468/Nuret

Date posted:

Wednesday, September 2, 2026

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
A growing, purpose-driven luxury hospitality group is seeking an experienced RESERVATIONS MANAGER

POSITION INFO:
This role suits a hospitality professional who understands the rhythm of a multi-property reservations desk and can lead a team while keeping a close eye on rates, availability, and guest experience across the portfolio.

Core Criteria:

Minimum 5 years' experience in the hospitality industry
At least 2 years in a leadership or supervisory role
Strong working knowledge of reservations and property management systems
Excellent organisational skills with high attention to detail
Confident managing rates, availability, and inventory across multiple properties
Clear, professional communicator, both written and verbal
Able to lead, train, and motivate a reservations team
Comfortable working under pressure during peak booking periods

Core Responsibilities:

Oversee the day-to-day running of the reservations department
Manage bookings, rates, and availability across the property portfolio
Lead, train, and support the reservations team
Liaise with lodges and internal departments to ensure accurate, up-to-date information
Build and maintain relationships with travel agents, tour operators, and direct clients
Monitor booking trends and support revenue management decisions
Handle escalated guest queries and resolve issues promptly
Maintain accurate records and reporting on reservations performance
Ensure reservations processes align with brand and service standards

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