Assistant Front Office Manager

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB003438/BP

Date posted:

Monday, August 17, 2026

Location:

Johannesburg, South Africa

SUMMARY:
SCOPE AND GENERAL PURPOSE:

To assist and deputise in the absence of the Front Office Administration Manager; the Management and Operations of the Front Office Department, and to ensure that the standards as laid down by the company policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate. To provide the best possible standard in service to all guests that is in line with Hotels and Resorts’ Policies and Procedures.

KEY RESULT AREAS (FREQUENT TASKS):

To assist the Front Office Administration Manager and to take operational responsibility for all aspects of Reservations, Reception and Concierge
To assist the Front Office Administration Manager in scheduling team members to ensure the correct level of coverage
Oversee and maintain departmental handover procedures
Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
To assist the Front Office Administration Manager in reviewing departmental performance against the objectives set
To assist the Front Office Administration Manager in the selection of team members, training and performance management.

Assist with maximizing of occupancy levels
To maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by Legacy Hotels and Resorts
To manage and control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the Residence Manager and rectify accordingly
To be fully aware of the trends in the industry and make suggestions for the improvement of the overall Department

INFREQUENT TASKS:

Assist the Front Office Administration Manager with the supervision of the department.
Represent the department in management meetings.
Assist with the formulation of the departmental budget and financial reporting.

POSITION INFO:

REQUIREMENTS:

Minimum Grade 12 (Matric)
Recognised 3-year tertiary qualification in the Hospitality industry will be advantageous
At least 2 year’s experience as a Manager in Front Office department in a similar 4 or 5 Star Hotel
Exceptionally fluent in English
High Level of computer literacy with emphasis on INFOR & Microsoft Office
Well developed leadership, training and communication skills
Good business acumen with competent financial understanding
Well developed negotiation skills
Well developed Administration and analytical skills & attention to detail
Ability to create a strong team climate
Ability to work shifts and occasional overtime

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Assistant Front Office Manager

KEY RESULT AREAS (FREQUENT TASKS):

INFREQUENT TASKS:

REQUIREMENTS:

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