Reservations Consultant

SUMMARY:
Key Responsibilities

• Respond promptly and professionally to reservation inquiries via telephone, WhatsApp, email, online platforms, and central reservation systems
• Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties
• Manage cancellations, modifications, and refunds in line with company policies and guest expectations
• Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings
• Prepare letters of confirmation and assist with preregistration activities when required
• Monitor room availability and track future occupancy to support revenue and forecasting efforts
• Apply correct room rates and package benefits based on selling tactics and availability
• Communicate reservation details clearly to front office and operational teams
• Ensure compliance with credit policies and deposit requirements
• Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners
• Maintain a clean and organized work area, ensuring all correspondence and files are up to date
• Undertake any reasonable requests made by management in support of broader operational goals

POSITION INFO:
Minimum Experience & Requirements

• Minimum 5 years’ experience in a tourism/travel call centre or reservations department for multiple properties
• Excellent command of English (verbal and written)
• Strong interpersonal and time management skills
• Valid RSA ID
• Dynamic, self-starter, problem solver, team player
• Presentable and professional appearance
• Matric (minimum); a relevant tertiary qualification is advantageous.
• Proficient in Microsoft Office, especially Excel (intermediate to advanced).
• Familiarity with hospitality systems – eRES / Nebula, Opera Cloud & Apex
• CRM platforms