Reservations Administrator

Recruiter:

Karen Tupper Recruitment

Job Ref:

CPT000065/KT

Date posted:

Wednesday, November 11, 2026

Location:

Cape Town, South Africa

Salary:

Monthly

SUMMARY:
A large, high volume 4* hotel is seeking a RESERVATIONS ADMINISTRATOR to provide essential administrative support to its Reservations and Groups teams. The successful candidate will ensure accuracy, efficient processes and exceptional guest service while maintaining departmental standards and meeting required turnaround times.

POSITION INFO:
Key Responsibilities:

Conduct quality control checks on departmental administration, ensuring accuracy and compliance with procedures.
Monitor and manage O-Status bookings in collaboration with the Reservations and Groups teams.
Process adjustments and refunds, ensuring all relevant documentation and approvals are in place.
Monitor deposit payments and follow up to ensure payments are received before guest arrival.
Provide administrative support during busy periods and staff leave.
Maintain and update departmental Standard Operating Procedures (SOPs).
Manage workloads effectively to maintain service standards and turnaround times.
Identify administrative gaps and recommend process improvements.
Assist with additional departmental duties as required.

Requirements:

Matric / Grade 12 qualification; a relevant hospitality qualification would be advantageous.
Minimum 2 years' experience in a similar position within a 4/5-star hotel environment.
Must be a South African citizen and currently based in the Cape Town area.
Fluent in English, with excellent verbal and written communication skills.
Proficiency in Microsoft Office and Opera is essential.
Strong administrative, organisational and financial skills, with exceptional attention to detail.
Professional, well-presented and approachable, with a positive attitude and a passion for guest service.
Ability to multitask, prioritise and meet deadlines in a fast-paced environment.
A proactive problem-solver who works well within a team.
Flexible to work evenings, weekends and public holidays according to operational requirements.

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