Groups Reservations Agent

Recruiter:

Pepperclub Hotel & Spa

Job Ref:

667214

Date posted:

Wednesday, November 11, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Groups Reservations Agent

How do you ensure that every group booking runs smoothly and leaves guests impressed? As a Groups Reservations Agent, your attention to detail and proactive management will make a real difference in how guests experience their stay. This role offers the chance to directly influence guest satisfaction by handling all aspects of group reservations with care and professionalism.

Duties:

Handle individual guest bookings and manage group reservations through phone, email, WhatsApp, and online platforms.
Create, modify, and cancel bookings using the Property Management System (PMS).
Upsell special packages and higher room categories to enhance guest experience.
Manage incoming reservations, update bookings, and maintain communication with the reception team.
Ensure accurate billing, payments, and guest profile maintenance.
Follow up on group inquiries, send detailed quotes, and issue contracts.
Reconcile group charges, prepare commission reports, and track commissions accurately.
Prepare function sheets and ensure all relevant information is shared prior to guest arrivals.
Monitor and resolve any discrepancies in group charges and overbookings.
Escalate complaints appropriately and report any system discrepancies to management.

Requirements:

At least 2 years of experience in a reservations role within a 5-star hotel environment.
Strong proficiency with computers and effective email communication skills.
Excellent verbal and written communication abilities.
Ability to work efficiently in a fast-paced environment, multitask, and solve problems.
Meticulous attention to detail combined with strong organizational skills.
Competence in management, Microsoft Word, Microsoft Excel, customer service, and time management.

Benefits:

Medical Aid Contribution
Provident Fund Contribution
Incentive schemes
Commission opportunities

If you are ready to take on a role where your organizational skills and guest service expertise truly matter, we encourage you to apply today and become an essential part of our dedicated team.

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