Refrigeration Administrator

SUMMARY:
Our Client is seeking a Refrigeration Administrator in Cape Town.

POSITION INFO:
Job Requirements:

• Matric
• Relevant qualification
• Computer literacy
• Experience within a client service environment
• Administration experience
• 1-2 years’ experience as a Data Capturer
• Analysis skills.
• Intermediate proficiency in Ms. Office.
• Knowledge of capturing data in a database would be beneficial.
• Telephone etiquette.
• Attention to detail.
• Precise planning

• Provide administrative support to technicians and engineers:
• Capture details of Outlook accurately.
• Dispatch technician within SLA timeframes
• Plan routes to reduce km and cost.
• Prepare and distribute quotes for all repairs done by the technicians/ engineers.
• Update and capture job cards accurately and timeously.
• Establish and maintain a healthy and professional relationship with customers and all suppliers.
• Ensure weekly packs are submitted accordingly:
• Weekly/monthly closure on the Internal System.
• Ensure calls are accurately closed within the Service Level Agreement (SLA).
• Attend to customers' queries.
• Capture and analyse the technicians’ kilometre claims.
• Capture the stock data into the database.
• Working conditions: Office-based