Junior Services Coordinator (Refrigeration)

SUMMARY:
Our client, based in Somerset West, Cape Town, is seeking a Junior Services Coordinator to join their dynamic team. The ideal candidate will have a matric certificate (tertiary qualifications advantageous) and 2–5 years’ experience in service coordination, helpdesk, or operations support. Key responsibilities include client and service technician scheduling, time and attendance management, vehicle tracking, and trip planning. Experience in technical service environments such as refrigeration or maintenance is a strong advantage. The successful applicant will be highly responsive, deadline-driven, and committed to service excellence, with strong communication and problem-solving skills. Flexibility to work after hours and standby shifts on weekends is essential.

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Service Coordination  
BASIC SALARY              :           Market Related
START DATE                  :           A.S.A.P / Immediate

REQUIREMENTS:

• Matric
• Tertiary qualifications will be advantageous
• 2–5 years’ experience in service coordination, helpdesk, or operations support
• Proven track record working closely with clients and service technicians (Client scheduling)
• Service Technician Scheduling & Time and Attendance - Vehicle Tracking / Trip Planning
• Experience in technical service environments (e.g. refrigeration, field service, maintenance is a strong advantage
• Highly responsive, deadline-driven, and committed to service excellence
• Technical knowledge and background in refrigeration will be an advantage
• Willingness to work after hours and be available for standby shifts (Weekends)
• Must be a team player
• Able to work in a high pressure and fast paste environment
• Strong verbal and written communication skills
• Problem Solving Skills – hands-on approach

• Manage switchboard.
• Follow up with stores on documentation not received.
• Manage all paperwork as needed.
• Arrange technician accommodation with finance.
• Arrange Courier for spares.
• Generate casual wages purchase requisition and send to Finance.
• Check Technicians clock-in/out for overtime calculation.

• Scheduling call outs with in-house technicians and sub-contractors.
• Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines.
• Technician scheduling and execution of the service call for a region.
• Prepare customer quotes.
• Customer Feedback regarding call outs.
• Liaise with Customers daily.

• Monday to Friday: 08:00 – 17:00