Receptionist and Sales Support

SUMMARY:
Our client is a dynamic and customer-focused company.
They are seeking a friendly and well-organised Reception and Sales Support professional.

JHB | Permanent | R 12 000 

POSITION INFO:

Role Overview

Seeking a well-organised, experienced Reception & Sales Administrator to be the face and voice of our business.

This role plays a key part in maintaining professional, efficient communication across our customer, supplier, and courier network while supporting our Security sales team with administrative tasks, including preparing and following up on quotes.
You will be assisting incoming enquiries, both on the phone and in person, and will play a crucial supporting role in ensuring smooth day-to-day operations.
 
Key Responsibilities

• Reception and Customer Interaction.
• Answer incoming calls and emails promptly and professionally.
• Welcome clients, visitors, and service providers at reception.
• Direct enquiries to appropriate departments or respond with accurate information.
• Sales Administration.
• Prepare and issue quotes, sales orders, and pro forma invoices.
• Assist the sales team with quote follow-ups and order tracking.
• Maintain CRM records and ensure data accuracy.
• Supplier & Courier Coordination.
• Communicate with suppliers to obtain pricing, lead times, and product availability.
• Liaise with courier services to arrange collections and deliveries.
• Track and manage incoming and outgoing shipments and resolve any issues.
• Office Support.
• Monitor and maintain front office presentation and organisation.
• Assist with occasional support to accounts, admin or other sales teams where needed. 

• Minimum 5 years' experience in a similar reception/admin/sales support role.
• Excellent telephone manner and communication skills (verbal & written).
• Strong organisational skills with attention to detail and follow-through.
• Confident working independently and managing multiple priorities. 
• Proficient in Microsoft Office (Outlook, Word, Excel); experience with CRM/ERP systems a plus.
• Customer-centric with a helpful, can-do attitude.
• Fluent in English; additional languages are advantageous.

• Professionalism and reliability.
• Positive and friendly disposition.
• Ability to work under pressure in a fast-paced environment.
• Experience in a B2B environment, ideally in retail, wholesale, logistics, or technical products.