Customer Engagement Manager

Recruiter:

Network Recruitment

Job Ref:

NPr002541/Rudi

Date posted:

Sunday, August 10, 2025

Location:

Centurion, South Africa

SUMMARY:
Are you a relationship-driven sales professional passionate about delivering exceptional customer experiences and driving revenue growth? My client is seeking a Customer Engagement Manager to join a dynamic and innovative team working at the forefront of technology, including LiDAR-based solutions used globally across industries.

POSITION INFO:
As a Customer Engagement Manager, you will be responsible for the following:

Act as a customer ambassador, ensuring world-class service and satisfaction
Prepare and follow up on quotations to convert leads into active orders
Manage customer accounts and help expand new business opportunities in the region
Represent the company at international trade shows
Work hand-in-hand with Marketing to support campaigns and customer communications
Collaborate with the Sales team to meet and exceed targets
Support the growth of distributor relationships alongside the external sales team
Set and monitor distributor performance targets
Ensure the distributors have updated marketing and web content
Manage distributor agreements and recruit new partners as needed
Develop and maintain bottom-up sales forecasts in collaboration with leadership
Track and report on customer and distributor performance, pipeline health, and sales KPIs
Deliver quarterly and monthly reports for internal planning and production forecasting
Monitor industry trends and identify new business opportunities
Qualify leads, maintain CRM records, and oversee effective funnel management
Provide sales support to technical teams and ensure accurate deal tracking
Oversee the webstore’s sales order functionality, discount management, and stock visibility
Manage contracts and agreements including MNDAs and Terms & Conditions
Ensure CRM data integrity and drive continuous data cleanup efforts

What Do You Need?:

Tertiary qualification in Sales, Business Management, or a related field
5+ years of experience in inside sales or B2B account management
Proven track record of achieving or exceeding sales targets
Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
Proficiency in CRM tools and Excel for reporting and forecasting
Strong customer focus and exceptional interpersonal communication skills
Excellent negotiation, organizational, and time management skills
Collaborative mindset and the ability to work across departments
Self-starter with the ability to manage multiple priorities in a dynamic environment

APPLY NOW!

If you are interested in this opportunity, please apply directly. For more vacancies, please visit

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