Receptionist/ Front Desk Administrator

SUMMARY:

POSITION INFO:
Position Overview:
The Receptionist serves as the first point of contact for members and visitors at Thrive Fitness and plays a key role in creating a welcoming, professional, and efficient front desk environment. The role is responsible for managing reception operations, assisting members with enquiries, maintaining accurate administrative records, and supporting member engagement and retention initiatives within the gym.
The Receptionist contributes to the overall member experience by ensuring efficient communication, excellent customer service, and smooth daily operations of the front desk.

Key Responsibilities:
Front Desk Operations:

• Welcome and assist all members, guests, and visitors in a friendly and professional manner.
• Manage daily member check-ins and ensure proper access control procedures are followed.
• Answer and direct incoming telephone calls professionally.
• Respond to WhatsApp, email, and in-person enquiries regarding gym services.
• Provide accurate information about memberships, classes, facilities, and operational hours.

• Assist with new member registrations and onboarding processes.
• Capture and maintain accurate member information in the gym management system.
• Ensure membership agreements and documentation are properly completed and filed.
• Assist with membership updates, suspensions, and administrative requests.

• Ensure every member entering the facility is greeted in a welcoming and professional manner.
• Support member engagement by informing members about classes, gym activities, and wellness programs.
• Monitor attendance patterns and report inactive members to management.
• Assist in identifying members who may require additional support or engagement to remain active.

• Handle member enquiries, concerns, or complaints professionally.
• Escalate complex issues to management where necessary.
• Maintain a calm and helpful attitude when dealing with members.
• Ensure clear and professional communication at all times.

• Maintain organized records of daily attendance and member interactions.
• Assist management with administrative tasks when required.
• Maintain daily logs or reports when necessary.
• Ensure all front desk documentation is properly managed and stored.

• Maintain a clean, professional, and organized reception area.
• Ensure front desk materials such as membership forms and schedules are available.
• Report maintenance issues or facility concerns to management immediately.
• Assist in the coordination of gym events, classes, or activities where required.

• Professional greeting and interaction with members at all times.
• Positive member feedback regarding front desk service.
• Prompt handling of member queries and concerns.
• Member Engagement
• ffective communication of gym programs, classes, and updates to members.
• Reporting of inactive members to support retention efforts.

• Accurate capturing of member information.
• Proper management of attendance records and documentation.

• Timely response to phone calls, emails, and member enquiries.
• Clear and professional communication with members and staff.

• Maintaining a clean, organized, and professional reception environment.
• Supporting the smooth daily operations of the gym.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric/Business Admin Certificate
• Strong interpersonal and communication skills
• Excellent customer service orientation
• Professional appearance and conduct
• Ability to work in a fast-paced environment
• Strong organizational and administrative skills
• Attention to detail
• Ability to handle confidential member information responsibly
• Preference will be given to candidates from the South of Johannesburg