Receptionist

SUMMARY:
Luxury 5* Boutique Hotel based close to Ballito is looking for an experienced, motivated Receptionist.
 
The Receptionist is responsible for the daily front office and administration functions of the hotel.
 
As the first point of contact for guests this individual needs to be friendly, welcoming, patient, helpful, well presented, efficient and knowledgeable.

POSITION INFO:
Duties:
 
Ensure satisfaction and comfort of each guest.
Greet all guests and assist them with check-in and check-out.
Process accurate payment for guest accounts
Maintain a positive attitude and friendly demeanour.
Respond to all guest questions and requests.
Answer and forward phone calls.
Manage guest bookings and reservations for accommodation, dining and spa.
Run daily night audit and complete daily, weekly and monthly financial reporting.
Keep a tidy and orderly workspace.
Assist with administrative and clerical tasks as needed. Including ordering, receiving
stocktake etc.
Other duties as assigned.
 
Requirements:
 
Grade 12
Matric certificate and preferably hotel school qualification
At least 2 + years’ experience working in a 4- or 5* hotel in a receptionist or guest services role
Knowledge and experience of Opera essential (preferably Opera Cloud), Micros, Microsoft
Office products
Numeracy and administrative skills
Solid written and verbal communication skills
Fluency in English. Other languages will be beneficial.
Ability to maintain a positive, friendly attitude even under high pressure
Excellent organisational and multitasking skills
Professional attitude and appearance.