Receptionist

SUMMARY:
Receptionist

POSITION INFO:

Job Purpose

The Medical Receptionist will be the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role involves managing front-desk duties, scheduling appointments, handling patient records, and supporting the smooth running of the medical practice.

Key Responsibilities

• Greet patients and visitors in a professional, friendly manner.

• Manage patient check-ins and check-outs.

• Answer and direct phone calls; handle inquiries and messages.

• Schedule, confirm, and update patient appointments.

• Maintain accurate patient information and records in the system.

• Collect co-payments or fees and issue receipts.

• Assist patients with completing necessary forms and documentation.

• Handle incoming correspondence, mail, and deliveries.

• Ensure reception and waiting area are clean, organized, and welcoming.

• Liaise with medical staff to coordinate patient flow efficiently.

• Maintain confidentiality in line with medical and legal requirements (POPIA compliance).

Qualifications & Experience

• Grade 12 (Matric) essential.

• Certificate/Diploma in Office Administration, Medical Reception, or related field (advantageous).

• Previous experience in a medical or healthcare reception role preferred.

• Knowledge of medical terminology and basic understanding of healthcare processes.

• Computer literacy (MS Office, medical practice software such as Medemass, Healthbridge, Elixir, or similar).

Skills & Competencies

• Strong interpersonal and communication skills.

• Excellent telephone etiquette and customer service.

• Ability to multitask in a fast-paced environment.

• High level of accuracy and attention to detail.

• Professional appearance and demeanor.

• Time management and organizational skills.