Real Time Administrator

Recruiter:

Call Centre Staffing

Job Ref:

CPT001514/FK

Date posted:

Monday, February 21, 2022

Location:

Capetown, South Africa

Salary:

16000 Monthly

SUMMARY:
Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level.

JOB DESCRIPTION:

Primary Responsibilities
· Real time queue monitoring and utilisation of scheduled resources.
· Manage efficiencies and performance metrics.
· Monitor deviation in forecasted service levels to actual real time & recommend /take necessary steps to reduce the gap.
· Report on scheduled vs delivered hours
Functional Skills and Competencies:
Overall Understanding of Workforce Management
Understands and know the purpose of the role and how it links to the other roles
Good knowledge of MS Office
Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence
Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels
Experience:
Minimum +1 years of work experience in Contact Centre Industry as RTA

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Technical Services Manager (CPT Hybrid)
Location: Cape Town
Salary:
7 days ago

Platform Engineer
Location: Somerset West
Salary:
21 days ago

JUNIOR SOURCING ASSISTANT to be based in Bellville, Cape Town
Location: Cape Town
Salary: Monthly
JUNIOR SOURCING ASSISTANT to be based in Bellville, Cape TownWe are looking for a detail-oriented and proactive JUNIOR SOURCING ASSISTANT to join our team and support our Sourcing Lead with day-to-day candidate management and administrative tasks.This is an excellent opportunity for someone who enjoys structure, extensive candidate interaction, and operational support work.This role is ideal ...
3 days ago

SOC Engineer
Location: Cape Town
Salary:
Do you get a strange thrill from tuning SIEM alerts until they behave like well-trained puppies? If yes, then great because our clients are always on the lookout for SOC Engineers who will be the tech brain who makes sure their tools, automations, detections and security pipelines run like a dream.
6 days ago

Data Systems Engineer
Location: Cape Town
Salary:
In the heart of the world's most dynamic Carnival, every float, every dancer, every burst of confetti is a piece of moving data. Our client is seeking the architect of this spectacle—a Data Systems Engineer who doesn't just build pipelines, but composes the very rhythm that drives the celebration. You will design the stage and orchestrate the flow, ensuring that every stream of data moves wi...
6 days ago

Machine Learning Engineer (Model Deployment or MLOps) (CPT Hybrid or Remote)
Location: Cape Town
Salary:
6 days ago

Head of Product (CH1193)
Location: Cape Town
Salary:
7 days ago

FinOps Analyst
Location: Capetown
Salary: Market-Related
This role supports both financial operations and funding cycles, ensuring accuracy of accounting data and alignment across systems like Sage and Salesforce.
7 days ago

Despatch Supervisor - Glass Industry
Location: Cape Town
Salary:
8 days ago

Quantity Surveyor (Noordhoek)
Location: Cape Town
Salary: Monthly
Senior Quantity Surveyor â High-End Luxury Residential Development Cape Town (Office-based) Competitive salary + package (dependent on experience)Company & Project OverviewWe are delivering one of Cape Towns most exclusive prime / super-prime residential developments â a landmark scheme comprising bespoke ultra-high-end lodge chalets and a single trophy gym and spa building as well as a privat...
10 days ago

Real Time Administrator

Similar jobs you might be interested in:

Create a free job alert for Real Time Administrator in Capetown

Jobseekers

Recruiter

General