Internal Sales Support / Customer Service

Recruiter:

Time Personnel

Job Ref:

CPT006055/Meg

Date posted:

Wednesday, October 21, 2026

Location:

Cape Town, South Africa

SUMMARY:
Do you take pride in getting the details right?

A leading business based in Westlake is looking for an Internal Support Administrator to turn customer enquiries into accurate, competitive quotes. You’ll work closely with customers and internal teams, keep enquiries moving, and stay organised in a fast-paced environment.

POSITION INFO:
REQUIREMENTS

Matric
2 - 3 years in a similar role ideally in a business-to-business
Good commercial acumen, administrative and organisational skills.
Understanding of CRM and ERP systems and the process of B2B sales.
Self-motivated and focused on results applying logic/commercial decision making.

DUTIES

Responsible for administration and management of the customer quotation process
Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales
Responsible for administrative onboarding and data management of customers
Provide admin support to business development teams & internal sales support in the absence of internal sales staff
Coordinate special projects
Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business
Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments
Collaborate and coordinate the quoting process with all internal stakeholders
Quality check quotes for completeness, accuracy, and professionalism
Follow-up outstanding quotes with responsible sales team members to conclusion
Complete/distribute relevant customer & supplier onboarding documentation and NDA’s
Complete the National Quote Sheet
Assist with forecasting and stock management as directed
Primary point of contact for sales, customer enquiries & requests if internal staff absent
Resolve sales-related issues and provide real-time customer support
Handle all inbound leads and website enquiries and qualify sales leads
Coordinate internal stakeholders to achieve project outcomes for due dates

Salary: R negotiable dependent on experience

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