Patient Liable Debtors Clerk

SUMMARY:
Bedfordview - Step into a rewarding administrative role where your strong communication and financial skills will help streamline medical accounts and support positive patient relationships as a Patient Liable Debtors Clerk.

POSITION INFO:
A well-established service provider operating within the South African medical billing and practice management sector, dedicated to optimizing financial workflows and cash flow for healthcare practitioners.

Manage and recover outstanding patient-liable accounts efficiently, ensuring timely collections while maintaining a professional and compassionate approach during all patient interactions.

Key Responsibilities

• Manage, maintain, and review allocated patient-liable debtor books and age analyses to identify overdue accounts.
• Follow up on outstanding accounts via telephone, email, SMS, and other approved communication channels.
• Negotiate, implement, and monitor structured payment arrangements and plans with patients.
• Maintain highly accurate, detailed documentation of all patient interactions and collection activities.
• Escalate unresolved accounts and assist with preparing accounts for legal collection when necessary.
• Contribute to achieving monthly collection targets and assist with month-end reporting and debtor reconciliations.

• Matric is essential.
• A minimum of 2 - 3 years of experience in medical debtors collections, patient-liable collections, or a credit control environment. 
• Previous experience within the medical billing industry is highly advantageous.
• Proficiency in the Microsoft Office Suite
• Familiarity with medical billing and practice management systems (e.g., Elixir Live, MedEDI, iHealth, Healthbridge, or Vericlaim).
• A strong understanding of healthcare billing principles, patient liability, and medical aid processes.

• Excellent verbal and written communication skills.
• Strong negotiation, conflict-resolution, and interpersonal skills.
• An empathetic, courteous, and professional approach to customer service.
• A high level of accuracy, attention to detail, and organizational skills.
• The ability to work independently, manage multiple priorities, and meet strict deadlines.
• Strict adherence to confidentiality regarding patient and practice information.