SUMMARY:
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POSITION INFO:
Patient Liable Debtors Clerk – Medical Industry
Location: Johannesburg
Position Type: Permanent | Full-Time
Salary: Market-related, depending on experience and qualifications
Industry: Medical Billing | Healthcare Administration | Debt Collections
About the Opportunity
Medical Resources Group is recruiting on behalf of our client for a dedicated and results-driven Patient Liable Debtors Clerk to join their team.
The successful candidate will be responsible for managing and recovering outstanding patient-liable accounts on behalf of medical practitioners, ensuring timely collections while maintaining a professional, courteous, and empathetic approach when dealing with patients.
This role is ideally suited to an experienced debtors or collections professional with a strong understanding of medical billing, patient liability, and healthcare billing processes.
Key Responsibilities
Patient Account Management
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Manage and maintain allocated patient-liable debtor books.
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Review and monitor age analyses to identify overdue accounts.
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Follow up on outstanding patient accounts via telephone, email, SMS, and other approved communication channels.
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Ensure collection activities are conducted professionally and in accordance with company policies and procedures.
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Maintain accurate and detailed notes of all patient interactions and collection activities.
Collections & Debt Recovery
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Negotiate appropriate payment arrangements with patients.
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Follow up on payment promises and ensure agreed payment plans are adhered to.
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Escalate unresolved accounts in accordance with company procedures.
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Assist with the preparation and submission of accounts for legal collection where required.
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Achieve monthly collection targets and contribute towards reducing outstanding debt and debtor days.
Reporting & Administration
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Maintain accurate debtor records and collection documentation.
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Generate and update collection reports as required.
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Assist with month-end reporting and debtor reconciliations.
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Ensure compliance with internal reporting requirements and deadlines.
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Maintain accurate and up-to-date account information.
Customer Service & Client Liaison
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Provide professional, courteous, and empathetic service to patients.
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Handle patient queries and account-related concerns efficiently.
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Maintain strict confidentiality of patient and medical practice information.
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Build and maintain positive working relationships with patients and medical practices.
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Communicate professionally with internal and external stakeholders.
Minimum Requirements
Essential
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Matric / Grade 12 certificate.
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Minimum 3 years'' experience in:
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Strong understanding of medical aid processes, patient liability, and healthcare billing principles.
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Proficient in Microsoft Office, particularly:
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Microsoft Excel
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Microsoft Word
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Microsoft Outlook
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Excellent verbal and written communication skills.
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Strong negotiation and conflict-resolution abilities.
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High level of accuracy and attention to detail.
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Strong organisational and time-management skills.
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Ability to work independently and manage multiple priorities.
Advantageous
Key Competencies
The ideal candidate will be:
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Results-driven and target-oriented.
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Professional and patient-focused.
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Empathetic and confident when dealing with sensitive financial matters.
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An excellent communicator and negotiator.
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Highly organised and detail-oriented.
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Accurate when working with financial and patient information.
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Able to work independently in a fast-paced environment.
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Skilled at resolving account queries and conflicts.
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Able to manage multiple accounts, priorities, and deadlines effectively.
Key Performance Indicators
Success in this role will be measured by:
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Achievement of monthly collection targets.
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Reduction in aged debt and debtor days.
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Timely resolution of patient account queries.
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Accuracy of account reconciliations and debtor records.
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Compliance with company processes and reporting requirements.
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Professional and effective communication with patients and medical practices.
How to Apply
Please email your CV and supporting documentation to:
Subject Line: Patient Liable Debtors Clerk – Johannesburg
Please note: Only candidates who meet the minimum requirements and have relevant debtors, collections, or medical billing experience will be considered.
If you do not receive feedback within 2 weeks of submitting your application, please consider your application unsuccessful.
