Patient Liable Debtors Clerk – Medical Industry

SUMMARY:
A client of ours within the Insurance sector is seeking a dedicated and results-driven Patient Liable Debtors Clerk to join their team. The successful candidate will be responsible for managing and recovering outstanding patient-liable accounts on behalf of medical practitioners, ensuring timely collections while maintaining a professional and compassionate approach when interacting with patients

POSITION INFO:
Location
Kwa Zulu Natal


Requirements

• Matric (Grade 12) certificate (essential).
• Minimum of 3 years' experience in medical debtors collections patient-liable collections, or a credit control environment
• Experience within the medical billing industry will be advantageous
• Proficient in Microsoft Office Suite, particularly Excel, Word, and Ms Outlook

• Manage and maintain allocated patient-liable debtor books
• Review and monitor age analyses to identify overdue accounts
• Follow up on outstanding patient accounts via telephone, email, SMS, and other approved communication channels
• Ensure all collection activities are conducted professionally and in accordance with company policies and procedures
• Maintain accurate and detailed notes of all patient interactions and collection activities

• Negotiate payment arrangements with patients where appropriate
• Follow up on payment promises and ensure agreed payment plans are adhered to
• Escalate unresolved accounts in accordance with company procedures
• Assist with the preparation and submission of accounts for legal collection where required
• Achieve collection targets and contribute to reducing debtor days

• Maintain accurate debtor records and collection documentation
• Generate and update collection reports as required
• Assist with month-end reporting and debtor reconciliations
• Ensure compliance with internal reporting requirements and deadlines

• Deliver professional, courteous, and empathetic service to patients
• Maintain confidentiality of patient and practice information at all times
• Build and maintain positive working relationships with medical practices and patients
• Strong understanding of medical aid processes, patient liability, and healthcare billing principles
• Strong negotiation and conflict-resolution abilities