SUMMARY:
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POSITION INFO:
Patient Liable Debtors Clerk – Medical Industry
Location: Durban
Position Type: Permanent | Full-Time
Salary: Market-related | Depending on experience and qualifications
Industry: Medical Billing | Healthcare Administration | Debt Collections
About the Opportunity
Medical Resources Group is recruiting on behalf of our client for a dedicated and results-driven Patient Liable Debtors Clerk to join their team.
The successful candidate will be responsible for managing and recovering outstanding patient-liable accounts on behalf of medical practitioners, ensuring timely collections while maintaining a professional, courteous, and empathetic approach when dealing with patients.
This role is ideally suited to an experienced debtors or collections professional with a strong understanding of medical billing, patient liability, and healthcare billing processes.
Key Responsibilities
Patient Account Management
Manage and maintain allocated patient-liable debtor books.
Review and monitor age analyses to identify overdue accounts.
Follow up on outstanding patient accounts via telephone, email, SMS, and other approved communication channels.
Ensure collection activities are conducted professionally and in accordance with company policies and procedures.
Maintain accurate and detailed notes of all patient interactions and collection activities.
Collections & Debt Recovery
Negotiate appropriate payment arrangements with patients.
Follow up on payment promises and ensure agreed payment plans are adhered to.
Escalate unresolved accounts in accordance with company procedures.
Assist with the preparation and submission of accounts for legal collection where required.
Achieve monthly collection targets and contribute towards reducing outstanding debt and debtor days.
Reporting & Administration
Maintain accurate debtor records and collection documentation.
Generate and update collection reports as required.
Assist with month-end reporting and debtor reconciliations.
Ensure compliance with internal reporting requirements and deadlines.
Maintain accurate and up-to-date account information.
Customer Service & Client Liaison
Provide professional, courteous, and empathetic service to patients.
Handle patient queries and account-related concerns efficiently.
Maintain strict confidentiality of patient and medical practice information.
Build and maintain positive working relationships with patients and medical practices.
Communicate professionally with internal and external stakeholders.
Minimum Requirements
Essential
Matric / Grade 12 certificate.
Minimum 3 years' experience in:
Strong understanding of medical aid processes, patient liability, and healthcare billing principles.
Proficient in Microsoft Office, particularly:
Microsoft Excel
Microsoft Word
Microsoft Outlook
Excellent verbal and written communication skills.
Strong negotiation and conflict-resolution abilities.
High level of accuracy and attention to detail.
Strong organisational and time-management skills.
Ability to work independently and manage multiple priorities.
Advantageous
Key Competencies
The ideal candidate will be:
Results-driven and target-oriented.
Professional and patient-focused.
Empathetic and confident when dealing with sensitive financial matters.
An excellent communicator and negotiator.
Highly organised and detail-oriented.
Accurate when working with financial and patient information.
Able to work independently in a fast-paced environment.
Skilled at resolving account queries and conflicts.
Able to manage multiple accounts, priorities, and deadlines effectively.
Key Performance Indicators
Success in this role will be measured by:
Achievement of monthly collection targets.
Reduction in aged debt and debtor days.
Timely resolution of patient account queries.
Accuracy of account reconciliations and debtor records.
Compliance with company processes and reporting requirements.
Professional and effective communication with patients and medical practices.
How to Apply
Please email your CV and supporting documentation to:
Subject Line: Patient Liable Debtors Clerk – Durban
Please note: Only candidates who meet the minimum requirements and have relevant debtors, collections, or medical billing experience will be considered.
If you do not receive feedback within 2 weeks of submitting your application, please consider your application unsuccessful.
