Part Stock Controller

SUMMARY:
PART STOCK CONTROLLER, PIETERMARITZBURG
Large Heavy duty equipment depot requires an experienced part stock controller for a busy workshop environment.

POSITION INFO:
responsible for Parts Stocking and Sales 
- liaise with all locations regarding stock levels, ordering, selling and stock taking 
- supply quotation and pricing to customers 
- liaise with customers and obtaining order numbers. 
- order, receive, collect and deliver stock 
- responsible for stocks on shelves and ordering new stock as required 
- establish a minimum and maximum stocking level 
- keeping records of purchases, sales and requisitions 
- perform regular stock takes at all sites - stock count, control and reconciliation 
- must be able to travel for stock take and stay on location away from home 
- store and label stock/parts in a logical, easily identifiable manner 
- periodic stock takes of at least ten items on the shelf 
- examine products purchased for resale or received for storage to assess the condition of each product or item 
- source data on competitively priced local suppliers 
- switchboard and reception duties 
- administrative and clerical support including mailing, scanning, faxing and copying to management 
- run company’s errands and maintain office supplies for Pietermaritzburg and to other sites as and when required 
- answer calls from customers regarding their inquiries 
- ensure that invoices are signed off. 
- perform driver duties when not busy with stock 
- operate a forklift as and when required 

Perform research on warranties and prepare customized warranty papers for work. 
- Review all warranty claims and administer it with warranty awarded. 
- Coordinate with manager and prepare repair order for authorization as per warranty requirement. 
- Assist various departments and fulfill all warranty requirements. 
- Assist customers with all warranty service and prepare associate documents. 
- Monitor all customer inquiries and requests on all warranty issues. 
- Supervise all information and update database and prepare require filling documents. 
- Maintain knowledge on various warrant programs by active participation in education programs. 
- Ensure customer satisfaction and ensure compliance to all warranty specifications. 
- Evaluate databases and complete all data entry for warranty claims and filings. 
- Monitor defective products and withdraw specific batch of products if required. 
- Manage all warranty claims, resubmit claims of required and ensure appropriate action. 
- Monitor all body shop applications and monitor all outstanding applications. 
- Coordinate with account departments and settle all warranty claims. 
- Prepare documents for all warranty papers and mention repair order number and date of replacement. 
- Maintain records of customer details and warrantor references


Skills and Qualifications: 
- 5+ years of hands on administrative support experience 
- proficiency in MS Word, MS Excel and MS Outlook a must 
- excellent communication skills – written and verbal 
- ability to prioritize and problem-solving skills 
- attention to detail 
- drivers licence 
- forklift Drivers licence, if applicable