PERSONAL LINES UNDERWRITER

• Effectively maintaining underwriting standards and providing quality client service:
• Prepare new business quotes;
• Underwrite in accordance with standards, policies and procedures;
• Support the sales team in acquiring and retaining profitable business;
• Attend to administration and written communication;
• Ensure that all documentation is processed accurately & correctly;
• Ensure documentation is checked and authorised if appropriate prior to dispatch;
• Ensure queries are resolved as per company standards;
• Negotiating renewal terms and preparing the renewal documentation;
• Ensure renewal reviews are completed timeously;
• Ensure retentions are calculated;
• Request and monitor survey and survey requirements as per laid down procedures;
• Correct unprofitable policies;
• Ensure policies are not overexposed;
• Checking policies before sending to clients;
• Telephone contact with clients when they phone in with queries or amendments/ additional covers;
• Saving all work electronically.
• Service delivery to ensure customer satisfaction:
  • Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards;
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved;
  • Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals;
  • Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
• Maintain effective people practices:
  • Align own behaviour with the organisation's culture and values;
  • Share and transfer product, process, and systems knowledge to colleagues;
  • Collaborate and work with the Underwriting team to ensure required service levels are delivered.
• Continuous improvement to ensure effective service:
  • Ensure adherence to organisational policies, practices, and procedures;
  • Identify and recommend areas / ways to improve processes.

Formal Education

• Matric
• NQF 5 in Short-Term Insurance
• Regulatory Exam Level 1
• A minimum of four (4) years Personal Underwriting experience
• Personal Lines Class of Business