Order Clerk

SUMMARY:
Order Clerk required to liaise with customers, document and process their orders, and ensure timely delivery.

POSITION INFO:
Qualification

• Matric

• Experience with quoting prices of items ordered, finalising shipping dates, and dealing with customer complaints.
• Knowledge of managing inventory levels and liaising with departments to order supplies.
• Excellent customer relations and ability to verify information accurately.
• Computer literacy in word processing, spreadsheets and database applications.

• Receiving orders from customers via mail, phone, or other electronic means.
• Obtaining customers’ details and billing information and entering the information correctly.
• Notifying departments when supplies of items are low, or when orders could deplete available supplies.
• Informing customers about prices, shipping dates, and anticipated delays.
• Preparing invoices, shipping documents, and contracts.
• Forwarding information to the correct departments for delivery of the order.
• Reviewing orders for completeness and forwarding incomplete orders for further processing.
• Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.