Operations Administrator (JHB)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A Group who specializes in data and device delivery and management is seeking a dedicated and detail-oriented Operations Administrator to join their team in Johannesburg. This role is critical in supporting the operational efficiency of their business. As an Operations Administrator, you will be responsible for coordinating day-to-day administrative tasks, ensuring seamless order processing and dispatch, managing reporting, and providing operational support across various functions. You’ll also play a key role in maintaining client satisfaction by assisting with order related queries and asset management.

DUTIES:

• Order Coordination: Manage the preparation, tracking, and dispatch of client orders to ensure timely delivery.
• Administrative Support: Handle daily administrative tasks, including maintaining accurate records, organising files, and updating systems.
• Asset Management: Management of all device assets and asset registers
• Project Management: Management of projects required by the business
• Sales and Marketing Support: Assisting sales with order forms and marketing tasks.
• Recons: The ability to do proper reconciliations and use excel proficiently which includes, formulas, pivot tables etc.
• Reporting: Generate and distribute operational reports to both internal and external stakeholders.
• System management: work on and manage the accuracy of data in their systems and portals.
• Support Assistance: Collaborate with the support team to resolve system-related issues and queries from clients.
• Client Support: Provide assistance to clients with operational requests, maintaining a high standard of service.
• SLA Monitoring: Track and monitor supplier service level agreements to ensure compliance and performance metrics are met.
• Supplier Management: Ensure that they have the best suppliers at the best rates and assist with quotations.

REQUIREMENTS:

• Strong organisational skills with exceptional attention to detail.
• Excellent communication skills, both verbal and written (English).
• Proficiency in Microsoft Office Suite and general computer literacy.
• Advanced excel capability – ability to do recons, formulas, pivot tables and scripting (preferable)
• Ability to manage multiple tasks and prioritise effectively in a fast -paced environment.
• Problem -solving skills and a proactive, solution -focused mindset.
• Valid driver’s license and access to reliable transportation.

ATTRIBUTES:

• Highly dependable, with a commitment to accuracy and meeting deadlines.
• A collaborative team player who thrives in a dynamic work environment and works well with other people.
• Calm under pressure with a problem -solving mindset.
• A quick learner with a positive attitude and willingness to adapt to new challenges.
• Strong customer service orientation and a passion for delivering excellence