National Supervisor: Quality Programme Delivery and ETQA

SUMMARY:
The purpose of the National Supervisor: Quality Programme Delivery and ETQA is to supervise all Signa Academy learnership project implementation by ensuring that learners are successfully registered, programmes are monitored and evaluated, and learners are exited from the seta systems and certificated.

POSITION INFO:
QUALIFICATIONS & EXPERIENCE

• Minimum 5 years’ experience in education and training project management
• Minimum 5 years’ learnership facilitation and training experience
• Minimum 5 years’ POE management experience as an assessor and moderator
• Minimum 3 years’ experience SETA learnership registration and exiting experience.
• Minimum 1 year SETA systems experience.

• Receive all the new proposals from KAM.
• Allocate proposals/projects workflow to NQC Administrators.

• Supervise all SETA learnership applications.
• Obtain SETA learnership approval before training commences.
• Ensure greenlights are issued to Campus and KAM.
• Provide training of SETA systems for NQC Administrators
• Obtain SETA login credentials for NQC Administrators.
• Ensure that the NQC Administrators obtain and keep track of SETA application templates i.e., application forms and workplace-based agreements, learner support document templates etc.

• Review and contribute towards improvement and updating of quality assurance processes for the learner registration and exiting process.
• Supervise the learner documents quality assurance process.
• Ensure learner documents meet the SETA/QCTO compliance standards before submission.
• Conduct quality assurance audits to measure the level of quality in the learner registration process.
• Review and approve the Rollout plans before learnership commences.

• Ensure that learners are registered as per SETA/QCTO registration process. 
• Communicate and give feedback on rejections from SETA/QCTO.
• Ensure that proof of learner registrations (POR) are obtained from SETA/QCTO and saved on the drive.
• Tracking of POR.
• Resolves overdue POR with different SETA.

• Attend the termination and stop stipend meetings.
• Ensure that the terminated learners are submitted to SETA/QCTO
• Ensure the de-enrollment of terminated learners on the portal.

• Supervise the quality assurance of learnership agreements.
• Ensure that the contract /enrollment submissions are done on time.
• Resolve Seta registration queries.

• Conduct campus audit and report on the findings.
• Tracking the project that due for 50% and 100% moderation
• Ensure final uploads received are recorded.

• Ensure learner achievements are loaded on SETA system for exiting.
• Conduct QA on the LA numbers created on the Seta system to ensure that they match the assessment tracker.
• Request external moderation.
• Conduct   external moderation.
• Follow up on external moderation reports.
• Upload signed external moderation reports.

• Ensure the tracking of outstanding certificate with the Seta and constant follow ups are made.
• Ensure that certificate received from seta are quality assured, scanned, saved on the drive and are distributed to the relevant campuses within 3 weeks of receiving.
•  Ensure that Signa certificates are created and saved on the drive within one month after receiving final uploads from the campus.

• Assist the National Manager Quality (PD&ETQA) with conducting internal ETQA campus audit.
• Identify ETQA compliance risk and make recommendations.
• Collaborate with the National Manager Quality (PD&ETQA) in the risk management strategy.
• Monitor the Corrective Action and report on progress.
• Review of the QMS and form part of the QMS committee.

• Interact, coach, recognize superior performance and address substandard performance of team members.
• Monitor staff performance and ensure productivity
• Maintain a working environment conducive to productivity, employee wellbeing and retention.  
• Ensure the correct disciplines and teamwork are in place.
• Demonstrate effective, fair leadership, and inculcate the company values and culture.
• Supervise and engage diverse teams effectively.
• Collaborate on continuous professional development of team members.

• Effective Interpersonal and Communication skills.
• Quality management skills.
• Quality assurance skills.
• Auditing skills.
• Project management skills and knowledge of project. management best practices.
• Knowledge of project management principles.
• Ensuring project deadlines are met.
• In depth information about the project area.
• Assessment and moderation.
• Influence and negotiation skills.
• Good report writing skills.
• Fluent in written and spoken English.
• Driver’s license and own transport will be advantageous
• Excellent skills in Excel, Outlook, Google, Word, and PowerPoint.