Medical Receptionist

SUMMARY:
A medical practice is seeking an experienced and professional Medical Receptionist to join their team on a permanent basis.
The successful candidate will be responsible for providing exceptional patient service, managing the specialist’s diary and patient administration, and ensuring the smooth day-to-day operation of the practice.

This position is ideally suited to a professional, compassionate and highly organised individual who is comfortable working in a fast-paced medical environment, can manage multiple priorities and remains calm and professional under pressure.

POSITION INFO:

Responsibilities

• Welcome and assist patients in a friendly, professional and compassionate manner.
• Register patients and ensure that all required information is accurately captured and maintained on file, including:
  • Patient details and contact information
  • Residential address
  • Medical aid details
  • Referring doctor information
  • Referral letters
  • Reason for consultation
  • Other relevant medical and administrative documentation
• Open and maintain patient files on Vericlaim medical software.
• Manage patient enquiries via telephone, email and WhatsApp promptly and professionally.
• Answer incoming calls, take messages and direct calls to the appropriate person.
• Manage the specialist's diary and schedule appointments according to instructions.
• Monitor and manage the patient waiting list and contact patients when appointments become available.
• Handle patient complaints and concerns with empathy, professionalism and discretion, escalating matters where necessary.
• Request and coordinate medical records, reports and imaging from external facilities.
• Liaise with referring doctors and their practices regarding referrals, documentation and patient information.
• Assist with patient billing, medical aid claims and the allocation of payments to patient accounts, or be willing to learn these processes.
• Order and maintain office and medical stationery and supplies.
• Coordinate equipment servicing and facility maintenance requests when required.
• Maintain strict confidentiality when handling patient information, medical records and sensitive documentation.
• Communicate effectively and work collaboratively with doctors and other practice staff.
• Assist with general administrative duties to support the efficient operation of the practice.
• Ensure a high standard of accuracy and professionalism is maintained at all times.

• Grade 12 / National Senior Certificate.
• Fluent in Afrikaans and English – read, write and speak.
• Previous reception or administrative experience.
• Strong computer literacy with good working knowledge of:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
• Excellent verbal and written communication skills.
• Ability to work independently and take initiative.
• Ability to work effectively under pressure and manage multiple tasks.
• High level of accuracy and attention to detail.
• Professional, reliable and well-presented.
• Compassionate and patient-focused approach.
• Must be comfortable working on-site; this is not a remote position.