Medical Receptionist

SUMMARY:
-

POSITION INFO:

A dynamic private Orthopedic surgeon is looking for an experienced and professional Medical Receptionist to join his team.
This is an exciting opportunity for someone who thrives in a fast-paced, specialized medical environment and values accuracy, empathy, integrity and initiative.

Key Responsibilities:

• Front desk duties: welcoming patients, managing phone calls, practice WhatsApp and emails and scheduling consultations
• Booking hospital admissions and securing hospital bed allocations
• Inputting and keeping a record of ICD-10 and procedure codes (basic knowledge of medical codes required)
• Managing authorization processes with medical aids
• Preparing, checking and sending professional correspondence to referring doctors and medical aids
• Capturing patient details and maintaining accurate digital records
• Working daily on Vericlaim (essential)

Minimum Requirements:

• At least 3 years’ experience as a medical receptionist, preferably in a specialist or hospital setting
• Solid working knowledge of Vericlaim.
• Ability to confidently manage hospital bookings and medical aid authorisations
• Proficient in Microsoft Office, especially OneNote, Word, OneDrive and Excel, as well as uploading, tracking and reviewing changes on cloud-based systems
• Able to work in a practice with hybrid paper and digital patient records
• Strong communication, administrative and multi-tasking skills
• A calm, mature and compassionate approach when interacting with patients
• Excellent attention to detail and ability to work independently
• Professional, discreet, punctual and well-presented

Please note:

• Billing and bookkeeping are managed separately and are not part of this role.
• Please do not apply if you are a medical representative or sales agent. These applications will not be considered.
• ONLY CANDIDATES WITH DEMONSTRATED EXPERIENCE ON VERICLAIM WILL BE CONSIDERED. 

If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.