Medical Receptionist

SUMMARY:
Do you have a proven track record in a Specialist Doctors practice?
 
Our client, based in Rondebosch, is seeking a reliable and proactive candidate who can work independently, manage diaries efficiently, and handle incoming calls with accurate notetaking.
 
Experience within the medical sector and familiarity with medical aids will be highly advantageous for this role.

POSITION INFO:
REQUIREMENTS

• Grade 12
• 5 years' experience in an administrative role
• Experience in the Medical Industry, and working with medical aids would be highly advantageous
• Capable of recognising the need for action, considering possible risks and taking responsibility for results
• Capable of making decisions timeously and taking responsibility for the consequences
• Bilingual in English and Afrikaans
• Computer Literate

• Manage the specialist’s diary, including scheduling, confirming, and coordinating patient appointments.
• Handle incoming calls professionally, capturing accurate and detailed messages.
• Welcome and register patients, ensuring all required documentation is completed and updated.
• Process medical aid claims, verify benefits, and assist patients with medical aid queries.
• Maintain patient records, ensuring confidentiality and accuracy at all times.
• Assist with billing, invoicing, and collecting payments where required.
• Monitor and respond to email enquiries timeously.
• Prepare consultation rooms by ensuring necessary documentation or files are available.
• Handle general administrative tasks such as filing, scanning, data entry, and maintaining the reception area.
• Ensure compliance with medical practice policies, confidentiality standards, and patient service protocols.
• Manage tasks independently, exercising sound judgement and taking responsibility for outcomes.