Manager: Service & Repair Division

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006068/CL

Date posted:

Monday, January 19, 2026

Location:

Strand, South Africa

SUMMARY:
MANAGER: SERVICE & REPAIR DIVISION

Strand: My client, a well-established air-conditioning and ventilation company operating since 2001, is seeking an experienced Service & Repair Manager to take full ownership of and drive the Service Department as a successful business unit.

POSITION INFO:
Purpose of the Role: To take full ownership of the Service & Repair department, ensuring it operates efficiently as a profitable and high-performing business unit while delivering exceptional customer service and maintaining technical and operational excellence.

Key Responsibilities Include but Are Not Limited To

Manage and lead the Service & Repair department as a standalone business unit
Step in to take charge of departmental operations and address outstanding snags
Plan, coordinate, and oversee service and repair activities across residential, commercial, and industrial clients
Lead, manage, and motivate the service team, including technicians and administrative staff
Ensure a high level of customer service, client communication, and follow-up
Manage appointment scheduling, access requirements for estates, and job allocations
Oversee departmental administration, reporting, and financial controls
Monitor service delivery standards, quality control, and turnaround times
Ensure compliance with health and safety standards, service regulations, and labour legislation
Liaise with clients, suppliers, and internal stakeholders
Identify operational challenges and implement effective, practical solutions
Compile and present regular management and performance reports

Criteria

Minimum of 5 years’ experience in a managerial role within a similar service or technical environment
Previous experience within the air-conditioning, ventilation, or HVAC industry highly beneficial
Strong technical acumen
Excellent good business management skills
Strong administrative, financial, and reporting capabilities
Excellent computer literacy
Fully proficient in English and Afrikaans
Sound knowledge of HR and labour practices
Strong attention to detail and ability to thrive in a busy environment
Solutions-driven, proactive, and able to take initiative
Strong problem-solving and people management skills

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