Assistant Room Service Manager

SUMMARY:
Assist the Room Service Manager in overseeing daily operations of the In-Room Dining department.

POSITION INFO:

The President Hotel is entering an exciting phase of growth and transformation, and we are creating a new opportunity for an Assistant Room Service Manager to join our team.

We are seeking a motivated and guest-focused Assistant Room Service Manager to support the daily operations of the In-Room Dining department. The ideal candidate will have strong leadership skills, excellent attention to detail, and the ability to ensure seamless service delivery that exceeds guest expectations.

Experience & Requirements

• Minimum 2–4 years’ experience in food & beverage or in-room dining operations, with at least 2 years in a supervisory role
• Diploma or certificate in Hospitality Management or F&B Service advantageous
• Strong knowledge of room service operations, service etiquette, and quality standards
• Excellent communication and interpersonal skills with a passion for guest service
• Proven ability to manage and motivate a team in a fast-paced environment
• Strong organisational and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and public holidays
• Proficiency in Microsoft Office and hotel systems (Opera PMS advantageous)

Duties & Responsibilities

• Assist the Room Service Manager in overseeing daily operations of the In-Room Dining department
• Supervise and motivate room service staff to deliver prompt, professional, and courteous service
• Ensure orders are prepared and delivered accurately and in line with brand standards
• Handle guest feedback and resolve service issues efficiently and professionally
• Monitor staff performance, provide training, and support career development
• Assist in creating and implementing room service SOPs to enhance efficiency and guest satisfaction
• Ensure compliance with health, safety, and hygiene regulations at all times
• Collaborate with the Kitchen, F&B, and Front Office teams to ensure seamless coordination of guest orders
• Manage inventory, supplies, and equipment for in-room dining service

About the Hotel

The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town’s most loved hotel.

Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

PLEASE NOTE

We are committed to our Employment Equity Plan in all appointments. Once the advert has closed, we’ll carefully review all applications and be in touch with shortlisted candidates. If you don’t hear from us within two weeks of the closing date, please know that your application was not successful this time – but we truly appreciate your interest in joining our team.