Logistics call centre operator

SUMMARY:
Call Centre Operator (Logistics)
Roslynn, R10 000 - R14 000 CTC per month

POSITION INFO:
The Call Centre operates 24/7/365. The Call Centre Operator will be mainly responsible for, but additional tasks may be assigned

Breakdowns
Will be responsible to arrange with the appropriate truck dealership to repair the truck or to do the maintenance work. In the event of a breakdown on a trailer the Call Centre Operator will arrange for an approved service provider to do the repairs.
Provide regular feedback to the respective fleet controller on the status of repairs.

Diesel
The call Centre Operator will be responsible to direct drivers where to fill with diesel at approved diesel filling stations when the drivers call/sms in to seek approval.
Approve the request to fill diesel and provide authorization number to the driver.
Capture the fleet number, litres, date and time and kilometres on the system

Capturing of loads on system
The Call Centre Operator will be responsible to capture the client from, client to, departure time, load mass and departing kilometres of each truck loading at a client.
Capture the arrival time at the client for offloading and entering against the open load the offloading kilometres, time and load mass. Monitor all trucks and ensure they continue to drive on the designated route. Take corrective action in calling the driver to enquire the reason/s for any unauthorised deviations from designated routes.

Journey management, including sleep plans
Inform the Fleet Controller of any driver deviations from designated routes, delays or alike.
Ensure that drivers follow designated sleep plans and inform Fleet Controller of any deviations.
In the event of an incident the operator must initiate the recovery protocols.
Issuing and Management of Pool Vehicle
Managing the request and booking of pool vehicles. Conducting pre- and post-trip inspections and report any damages or alike to Technical Manager.

Minimum requirements:

• Gr 12 or equivalent (required)
• Diploma or similar in Logistics or Transport Management (advantage but not essential)
• 2-3 years’ experience in similar position within the logistics & transport industry
• English (must), Afrikaans and other official language advantage
• Ability to commute/relocate: Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (Required)