Logistics Assistant - Somerset West, Cape Town

About Our Client

Our client operates a Head Office based in Somerset West. The business manages day-to-day domestic and international logistics, including courier dispatches, air, road, and sea freight shipments.

The Role: Logistics Assistant

The Logistics Assistant supports the Logistics Manager with day-to-day domestic and international logistics operations. The role is responsible for keeping orders moving, tracking shipments, ensuring documentation accuracy, and keeping customers and suppliers informed so goods arrive on time.

Key Responsibilities

• 1 year of logistics, dispatch, warehouse, or admin experience preferred.

• Prepare, pack, and book outgoing orders with couriers, and generate waybills and labels.

• Track daily domestic deliveries, identify delays or failed deliveries, and report them to the Logistics Manager.

• Update dispatch and delivery records in Zoho CRM.

• Assist with preparing, filing, and checking import and export documentation, including invoices, packing lists, customs paperwork, and HS codes.

• Track incoming road, sea, and air freight shipments and communicate arrival dates to the team.

• Communicate with couriers, freight forwarders, customers, and suppliers regarding collections, delivery updates, quotes, and queries.

• Investigate and help resolve delivery problems, log recurring issues, and check courier invoices against bookings.

About You

• Matric (Grade 12).

• 1 year of experience in logistics, dispatch, warehouse, or admin work is preferred.

• Computer literacy, including email, spreadsheets, and online courier systems.

• High attention to detail, accurate data capture, organization, and time management skills.

• Clear and polite communication skills with a strong customer service mindset.

• Reliable, punctual, hands-on, proactive, and a team player who takes direction well.

• Ability to work under pressure, multitask, and meet daily dispatch cut-offs.

• Willingness to learn Zoho, courier platforms, and customs basics.

• Courier or import experience is a plus.