Lodge Manager

SUMMARY:
An exclusive Big 5 safari lodge is on the search for a LODGE MANAGER to join their team.

POSITION INFO:
This boutique safari lodge offers just nine exclusive suites and an all-inclusive luxury experience deeply rooted in conservation. They are looking for a Lodge Manager who thrives in an intimate, high-touch environment and can set the standard for exceptional guest experiences from the very first day of operations.

Candidate Responsibilities:

• Oversee the day-to-day operations of the lodge, ensuring all departments run smoothly and efficiently.
• Lead, mentor, and manage a team of lodge staff, fostering a positive and professional work environment.
• Deliver an exceptional guest experience from arrival to departure, ensuring every interaction meets the lodge's luxury standards and that guest satisfaction remains the top priority.
• Manage lodge budgets, control costs, and report on financial performance to ownership or senior management.
• Build and maintain strong relationships with guests, suppliers, and key stakeholders.
• Ensure the lodge complies with all relevant health, safety, and environmental regulations and standards.

• Proven experience in a lodge or hotel management role, ideally within a luxury or boutique property.
• A formal qualification in Hospitality Management or a related field beneficial.
• Strong leadership and people management skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with a natural ability to connect with guests and staff alike.
• Solid financial acumen, with experience managing budgets, controlling costs, and reporting on operational performance.