Kiswahili speaking Customer Service Representative

A company that manages a wide range of Outsourcing functions have an exciting career opportunity for a Kiswahili (Uganda) speaking Customer Service Representative to join their team in Cape Town, South Africa. This is an amazing job opportunity for a Kiswahili (Uganda) speaker looking to broaden their horizons, work for an exciting company and fall in love with their career. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job responsibilities as the Kiswahili speaking Customer Service Representative in Cape Town, South Africa:

• Assist passengers with pre & post flight departure travel-related queries in customer relations department in Kiswahili & English languages
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels

Requirements for this Kiswahili speaking Customer Service Representative job in Cape Town, South Africa:

• Native/Advanced level in Kiswahili language: Verbal & Written skills essential
• Permanent residence permit or South African ID holders only
• Flexibility to work shifts. Weekends may apply
• Excellent customer service skills are essential. Experience in call centre or travel & tourism industry preferred
• Excellent Computer literacy & technical skills
• Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
• Own transport
• No criminal record

If you meet the above requirements for this Kiswahili speaking Customer Service Representative job in Cape Town, South Africa, we would like to hear from you!