Telemarketing Executive

SUMMARY:
The Telemarketing Executive is responsible for generating qualified sales opportunities by proactively contacting prospective customers, introducing the company’s logistics and freight forwarding solutions, and securing appointments for the sales team.

POSITION INFO:

Telemarketing Executive

Build qualified sales opportunities by connecting prospective customers with freight and logistics solutions across domestic and international services.

Cape Town | Remote for now, moving to office-based as the team grows | UK Working Hours, Monday to Friday | R28,000 – R36,000 per month

ABOUT OUR CLIENT

Our client operates within the logistics and freight forwarding industry, providing domestic and international freight services.

Their portfolio includes air freight, sea freight, road freight, customs clearance, warehousing and distribution, QFS Connect, and associated logistics solutions.

THE ROLE: TELEMARKETING EXECUTIVE

The Telemarketing Executive is responsible for generating qualified sales opportunities by proactively contacting prospective customers, introducing the company’s logistics and freight forwarding solutions, and securing appointments for the sales team.

The role plays a key part in developing new business relationships and supporting growth across domestic and international freight services. The position reports to the Sales Manager / Commercial Director.

KEY RESPONSIBILITIES

Lead Generation & Prospecting

• Conduct outbound telephone calls to prospective customers across target industry sectors.

• Identify and qualify decision-makers responsible for logistics and freight procurement.

• Generate new business opportunities and arrange meetings for the field sales team.

• Maintain a consistent pipeline of prospects and opportunities.

• Research potential customers and identify freight and logistics requirements.

Customer Engagement

• Promote the company’s portfolio of air freight, sea freight, road freight, customs clearance, warehousing and distribution, QFS Connect, and associated logistics solutions.

• Build professional relationships with prospective customers.

• Understand customer challenges and identify opportunities where the company can add value.

• Present the company professionally and positively at all times.

CRM & Administration

• Record all activities, conversations, and opportunities within the CRM system.

• Maintain accurate prospect and customer records.

• Follow up quotations, enquiries, and marketing campaigns.

• Produce regular activity reports detailing calls, appointments, leads, and conversion rates.

• Support targeted marketing initiatives and new customer campaigns.

Team Collaboration

• Work closely with the sales and operations teams to ensure smooth handover of opportunities.

• Share market intelligence and competitor information.

• Contribute to sales meetings and business development planning.

Key Performance Indicators

• Daily outbound call activity.

• Number of qualified leads generated.

• Number of sales appointments booked.

• Conversion of leads to quotations.

• Revenue generated from telemarketing-sourced opportunities.

• CRM data quality and accuracy.

• Achievement of monthly and quarterly targets.

ABOUT YOU

Essential

• Must come from the logistics industry.

• Previous experience in a telemarketing, telesales, sales development, or customer-facing role.

• Strong telephone communication and interpersonal skills.

• Confidence speaking with business decision-makers.

• Excellent organisational and time management abilities.

• Ability to work towards and exceed targets.

• Competent in Microsoft Office applications and CRM systems.

• Professional and resilient approach to sales.

• GCSE Maths and English or equivalent.

• Self-motivated and driven.

• Positive, enthusiastic, and highly personable.

• Persistent and resilient when handling objections.

• Professional and customer-focused.

• Results-oriented and commercially aware.

• Strong team player with a proactive attitude.

• Eager to learn and develop within a growing logistics business.

Desirable

• Experience within freight forwarding, logistics, transport, supply chain, or related industries.

• Knowledge of international shipping, imports, exports, and customs procedures.

• Experience using freight or logistics CRM platforms.

• Understanding of B2B sales processes.

• Sales, Business Administration, or Marketing qualification.