Sales Support and Transition & Implementation | Clearing/Forwarding

SUMMARY:
The role enhances the effectiveness of the Sales Team and Manager through consistent, proactive support. It also oversees the branch’s transition and implementation process, ensuring customers move successfully from the award of business to day-to-day operational delivery.

POSITION INFO:

A Fortune 500 market leader in global logistics has an opportunity for a District Sales Operations professional specialising in Sales Support and Transition & Implementation. The role supports all Business Development activities across the Western Cape district.

Candidates should have relevant experience and knowledge of the logistics or freight forwarding industry.

This opportunity will offer a rewarding remuneration package that includes Medical Aid & Pension Fund Benefits.

Minimum requirements:

• Matric/NQf4 (pre-requisite)
• Relevant Marketing or Business Administration qualification(advantageous)
• 3-5 years’ experience within a similar sales support function/role
• Logistics/freight forwarding industry experience preferred
• Intermediate to Advanced Level on MS Office Suite Applications (Word, Excel, PowerPoint)
• Strong CRM experience preferably with Microsoft Dynamics 365 (Co-Pilot, and AI advantageous)
• Must be able to work offsite for local events and travel for training sessions
• Strong communication and public speaking skills
• Working Hours: Monday to Friday 08h00 – 17h00
• Must have own vehicle and valid driver’s license

Key Responsibilities:

Sales Support | Support and attend weekly district sales meetings | Manage and distribute sales leads | Organize Sales training sessions for your district | Manage company visitors and arrange meeting schedules with sales team

Transition & Implementation | Define business awarded | Develop a transition timeline for both business and systems | Communicate customer''s requirements to management | Document and implement agreed upon procedures | Manage transition resources, scope, schedule and quality

Point of contact for customer, sales, management, etc. | Facilitate the resolution of open issues and minimize risk | Communicate project status to transition team, sponsors and Branch operations| Successfully close a transition through a service review (Quality Management Review) | Some travel required (60 -80% on short notice)

Reporting | Collating and delivery of reports on a frequent basis to support sales initiatives and data integrity | Local expert and advocate of Sales Enablement tools | Manage CRM data integrity

Bids | Facilitate bid organisation and responses for region’s bid owners (Executive summaries, qualitative responses, formatting, deadline management, accuracy of response, etc.) | Local expert on bid management and facilitation

Events | Coordinate and deliver customer-facing district events for the Business Development teams | Analyse and deliver survey responses

Marketing | Local expert and advocate of templates and branding guidelines| Support local marketing needs | Coordinate and deliver Targeted Marketing Campaign and Regional Newsletter emails alongside Regional Sales Operations

Personal Growth | Attend training and development sessions to understand the requirements of Sales and Sales Operations | Work closely with Regional Sales Operations and GEO Sales Operations | Take on additional assignments, as required, in support of Business Development in the district/region