Technical Products Sales Executive

SUMMARY:
Do you have experience selling technical products and thrive in a fast-paced environment where you’re managing a high volume of customer enquiries?
 
Our national client, based in Firgrove Industrial, is looking for an experienced Sales Executive to manage day-to-day sales activities, respond to customer enquiries, handle queries and complaints, maintain accurate CRM records, follow up on leads, and prepare customer quotations.
 
If you’re organised, responsive, customer-focused and confident working with technical products, this could be the opportunity you’ve been looking for!

POSITION INFO:
REQUIREMENTS

• Matric, or equivalent qualification
• Afrikaans & English-speaking essential
• Ability to accurately quote clients with correct items
• Experience using Hubspot and Omni Accounts – Advantageous
• Strong written and verbal communication skills in Afrikaans and English
• Strong customer service
• Ability to work under pressure

• Manage a high volume of customer enquiries received via email and WhatsApp, ensuring all enquiries are responded to promptly, professionally and accurately
• Assist customers with product and service-related queries, providing relevant information, guidance and solutions based on their requirements
• Handle customer complaints and concerns in a professional and courteous manner, working proactively to resolve issues and maintain positive customer relationships
• Capture and maintain accurate customer information on the CRM system, ensuring all customer interactions, enquiries, opportunities and relevant details are recorded correctly
• Manage and maintain CRM activities on HubSpot, including updating customer records, tracking opportunities and ensuring leads are followed up within the required timeframes
• Follow up on sales leads and customer enquiries to identify potential sales opportunities, provide feedback and move prospective customers through the sales process
• Prepare and process customer quotations accurately using Omni Accounts, ensuring pricing, product details, quantities and customer information are correct
• Follow up on quotations with customers, answer any questions they may have and assist in converting quotations into confirmed orders
• Liaise with customers and internal teams to ensure that customer requirements are understood and orders are processed efficiently
• Maintain a high level of customer service by being responsive, professional and solutions-focused throughout the customer journey
• Assist the sales team with general sales administration, ensuring that customer information, quotations, leads and follow-ups are kept up to date.