Key Accounts Manager

Recruiter:

RecruiTech

Job Ref:

DUR000692/TG

Date posted:

Thursday, August 27, 2026

Location:

Durban, South Africa

Salary:

R35 000 Monthly

SUMMARY:
Are you a customer-focused, commercially driven Key Accounts Manager with experience in the courier or logistics industry?

We’re looking for an experienced Key Accounts Manager to join a dynamic courier operation in Durban.

Great account management is about more than answering calls — it’s about building trust, solving problems, retaining customers and growing the business.
If that sounds like you, we’d love to hear from you!!

POSITION INFO:

Key Responsibilities

70% Key Account Management: Build and maintain strong relationships with key customers and decisionmakers
Manage and grow existing accounts, identifying opportunities for increased revenue
Drive customer retention and ensure a consistently high level of service delivery
Act as the key point of contact for customer queries, escalations and service-related matters
Work closely with operations to resolve issues and improve the customer experience
Monitor account performance, volumes and profitability
Identify and maximise growth opportunities within existing accounts
30% New Business Development: Identify, prospect and secure new customers within the courier, logistics and transport market
Develop new business opportunities through networking, referrals, cold calling and market engagement
Prepare quotations and proposals and assist with commercial negotiations
Build a strong pipeline of prospective customers and convert opportunities into new revenue

Requirements

6+ years’ experience in Key Account Management
Proven experience in Key Account Management and New Business
Courier, logistics, freight or transport experience essential
Strong understanding of B2B customer relationships and service delivery
Excellent communication, negotiation and problem-solving skills
Commercially astute with a strong sales and growth mindset
Ability to work independently and under pressure
Valid driver’s licence

This is an excellent opportunity for an ambitious account manager who enjoys building relationships, solving problems and turning strong customer partnerships into business growth.

Ready for your next move? Apply now!

In sending your CV, you confirm that you have read and understood our POPI Policy found on our website Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise in the future, we will contact you and request your permission to submit your information

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