Key Account Manager

SUMMARY:
To manage and grow strategic healthcare accounts by delivering compliant, reliable, and value-driven services while building long-term partnerships with hospitals, clinics, and healthcare groups.

POSITION INFO:

Our client based in KZN has a great opportunity for a Key Account Manager (KAM) to build and nurture long-term, profitable relationships with the company''s key clients, serving as the primary contact to ensure satisfaction, drive sales growth, and retain high-value accounts through strategic planning, understanding client needs, coordinating internal teams, and identifying expansion opportunities.

Key Responsibilities

Client Relationship Management:
- Primary point of contact for healthcare accounts
- Build relationships with hospital management, procurement, infection control, and          operations
- Conduct regular account review meetings

Service Delivery & Compliance:
- Ensure SLA and regulatory compliance
- Monitor infection prevention and hygiene standards
- Manage escalations and complaints

Account Performance & Reporting:
- Track and present KPIs
- Analyse trends, risks, and incidents
- Prepare executive-ready reports

Commercial & Contract Management:
- Manage contracts, pricing, and renewals
- Identify upselling and efficiency opportunities
- Ensure billing accuracy and margin protection

Stakeholder & Internal Coordination:
- Liaise with internal teams
- Coordinate onboarding of new services
- Drive accountability

Risk, Governance & Ethics:
- Identify and mitigate risks
- Ensure ethical conduct and confidentiality
- Support audits

Continuous Improvement:
- Identify service improvements
- Share best practices
- Contribute to strategic initiatives

Key Skills & Competencies
- Stakeholder and relationship management
- Healthcare operations and compliance knowledge
- Data analysis and executive presentation skills
- Problem-solving in regulated environments
- Commercial and contract management capability

• Strong sales, negotiation, and communication skills.
• Excellent organizational, strategic thinking, and problem-solving abilities.
• Experience in sales, customer service, or account management.
• Ability to coordinate cross-functional teams and manage multiple priorities. 
• Tertiary qualifications 

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