Key Account Manager – Industrial Products

SUMMARY:
The ideal candidate will be responsible for developing new business, nurturing key client relationships, and delivering expert solutions for chemical applications across materials such as wood, plastic, paper, cartons, and boards.

POSITION INFO:

Key Account Manager – Industrial Products
Location: Pinetown, Durban
Package: R27,000/month (Negotiable) + Commission (Up to R16,000/month)
Benefits: Company Vehicle, Medical Aid, Pension, 13th Cheque

About the Role

We are looking for a driven and technically skilled Key Account Manager to spearhead the growth of our industrial product portfolio. The ideal candidate will be responsible for developing new business, nurturing key client relationships, and delivering expert solutions for chemical applications across materials such as wood, plastic, paper, cartons, and boards.

Key Responsibilities

1. Sales & Business Development

• Achieve and exceed monthly and annual sales targets
• Develop and execute strategies to grow market share
• Identify and pursue new opportunities in the industrial sector
• Follow up on sales leads within 24 hours

2. Client Relationship Management

• Build and maintain strong relationships with existing and potential clients
• Deliver high-quality customer service and product training
• Understand and meet customer needs with tailored chemical solutions

3. Technical Advisory & Product Knowledge

• Provide expert guidance on chemical applications based on specific materials
• Keep abreast of industry trends and competitor products

4. Account Management & Admin

• Oversee accurate stock management and order processing
• Support debt collection and resolve client issues professionally
• Maintain accurate records and reporting

5. Operations & Compliance

• Collaborate with internal teams for smooth delivery and logistics
• Represent the company at trade shows, events, and promotions
• Ensure compliance with all internal policies and safety regulations

Qualifications & Experience

Minimum Requirements:

• Grade 12 (Matric) – Essential
• Tertiary qualification in Sales, Marketing, or Technical Field – Advantageous
• At least 5 years'''''''' sales experience in plastics, paper & packaging, chemicals, or a related field
• Proven experience managing key accounts worth R12–R14 million per annum
• Strong business development and closing skills

Additional Advantages:

• Knowledge of water-based, solvent, and chemicals
• Experience with CRM systems (e.g., Salesforce)

Key Skills & Competencies

• Excellent interpersonal and relationship-building skills
• Strong communication, negotiation, and problem-solving abilities
• Highly organized with strong attention to detail
• Results-driven, proactive, and self-motivated
• Effective complaint resolution and client service mindset
• Technical aptitude for understanding product applications

Other Requirements

• Valid driver’s license
• Willingness to travel regionally
• Available for occasional weekend work (e.g., trade shows)