Junior Technical Manager - CPT

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A Managed IT Services Provider is seeking a Junior Technical Manager who will be supporting the Technical Manager in overseeing daily technical operations, managing technicians, coordinating projects and ensuring high-quality service delivery. This role bridges hands-on technical work with people management and operational coordination. The position focuses on improving technician performance, maintaining service standards, assisting with project delivery and helping grow the technical division into a profitable, efficient unit.

DUTIES:

Team & Technician Support

• Assist with managing field technicians and installers
• Allocate jobs and support daily scheduling
• Monitor attendance, productivity and job completion
• Provide on-the-job coaching and basic performance feedback
• Assist with onboarding and training of new technicians
• Ensure technicians follow company processes and standards

Technical Oversight

• Support troubleshooting of escalated technical issues (CCTV, networking, VoIP, IT support)
• Review completed jobs for quality and compliance
• Assist with site inspections and installations when required
• Ensure correct use and care of company tools, vehicles and equipment

Job & Project Coordination

• Help manage small to medium technical projects
• Ensure jobs are completed on time and within scope
• Liaise with sales and admin teams regarding technical requirements

Customer Service

• Handle client queries or complaints escalated from technicians
• Ensure professional conduct on customer sites
• Assist in improving customer satisfaction and service delivery standards

Reporting & Administration

• Assist with KPI tracking for technicians
• Provide basic reports on job status, call-outs and productivity
• Help maintain accurate records in ZOHO CRM
• Support stock control and technical inventory management

REQUIREMENTS:

Minimum Requirements

Qualifications

• Certificate or diploma in IT / Networking / Technical field

Experience

• 2–4 years hands-on technical experience (IT support, CCTV, networking, or similar)
• Some leadership or senior technician exposure advantageous

Skills & Competencies

Technical

• Strong understanding of IT infrastructure and/or CCTV systems
• Basic networking knowledge
• Ability to troubleshoot hardware and software issues

Management

• Basic people management skills
• Ability to motivate technicians
• Good organisational and time management skills

ATTRIBUTES:

• Professional communication
• Problem-solving mindset
• Calm under pressure
• Detail-oriented
• Willingness to learn management responsibilities
• Valid driver' license