Junior Team Leader

SUMMARY:
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POSITION INFO:

Junior Team Leader
Location: Bryanston, South Africa
Type: Permanent | Telesales | Short-Term Insurance

Lead the team. Drive the numbers.

This is a high-energy sales leadership role for someone with strong call centre experience and a proven track record in short-term insurance. You’ll be responsible for managing a telesales team, optimising lead conversion, and building team capability in a performance-driven environment.

What You’ll Do

• Lead and manage a team of call centre sales agents

• Oversee lead generation and optimisation for sales performance

• Monitor call quality, script adherence, and compliance

• Train and mentor staff to improve objection handling and conversion

• Track team talk time, login/logout patterns, and overall discipline

• Run incentives and build a collaborative, results-driven team culture

• Identify areas of improvement through reports and quality monitoring

• Collaborate with support teams to ensure seamless sales execution

What You Bring

• Grade 12 / NQF 4 (Tertiary qualification or RE5 a plus)

• 3+ years in outbound telesales with proven success

• 6+ months’ supervisory experience in a call centre environment

• Knowledge of short-term insurance products and compliance standards

• Strong leadership, coaching, and performance management skills

• Highly organised, resilient, and driven by targets and team success

What Success Looks Like

• High team performance and consistent lead conversion

• Engaged, accountable team with low error rates and high script adherence

• Sales growth through strong leadership, training, and support

• A positive, customer-centric culture that lives the company values