ICT Support Technician

SUMMARY:
An Internal Vacancy exists for an ICT Desktop Support Technician in the Information Technology Division based in Centurion.
 
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:

• Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
• Site visits.
• Install, configure, upgrade, and troubleshoot Windows and Windows Server and Office 365, and other business applications such as Adobe Acrobat.
• Set up and manage user accounts, email, permissions, access rights, and licenses using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
• Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
• Perform routine maintenance, backups, patch management, and antivirus updates.
• Provide end-user training and guidance on IT best practices and security.
• Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
• Maintain accurate records of IT assets, inventories, and software licensing.
• Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.
• Resolve escalations of complex technical problems from junior IT staff or third-party providers when required.

• Solid working knowledge of Windows and Windows Server, Office 365, Active Directory, and common business tools such as Adobe Acrobat.
• Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with remote support and ticketing systems.
• Excellent communication, telephonic and electronic communication.
• Conversational customer service skills.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• Willingness and ability to work after hours.
• Valid driver’s licence (for site support).
• Own transport for committed time and attendance and flexible working hours when required on short notice.
• Top tier troubleshooting skills.
• Team leader abilities.
• Professional and customer focused.
• Team player with a proactive attitude.
• Commitment to confidentiality, data security, and company policies.
• Working knowledge of Windows and Windows Server operating systems, Office 365, and other business applications such as Adobe Acrobat.
• Promptly resolve tickets and strict adherence to SLAs
• Strong problem-solving skills
• Top tier troubleshooting skills a requirement
• Mindset of problem solving and not problem escalating
• Team leader abilities essential
• Excellent Time and Attendance
• Own Transport