Junior Administrative Assistant – Cape Town CBD

SUMMARY:
Are you an organised and client-focused individual with excellent communication skills and the ability to ensure a seamless customer experience from order placement through to final delivery?

Our client, a luxury manufacturing business based in Cape Town CBD, is looking for a proactive and detail-oriented individual to coordinate orders and act as the central point of contact between clients and the production team.

Responsibilities will include compiling quotations and invoices, overseeing orders through each stage of production, providing clients with regular progress updates, liaising with the workshop and coordinating deliveries to ensure deadlines and service expectations are consistently met.

POSITION INFO:
REQUIREMENTS

• Matric, or equivalent qualification
• Minimum 3 years’ experience in Administration / Customer Service / Quotations and Invoicing
• Highly organised and detail-oriented – essential
• Strong sense for working with numbers and pricing – essential
• Previous experience working in manufacturing or online retail – advantageous
• Computer literacy – Discord, MS Office, with intermediate Excel

• Support the sales team with customer and order administration, including quotations, invoices, Shopify payment pages and customer correspondence
• Accurately capture order details, maintain customer records and prepare confirmed orders for production, ensuring all specifications are correct
• Follow up on production progress, update the sales team and ensure completed orders meet requirements
• Pick and pack orders, prepare courier documentation, arrange dispatch and update tracking details
• Assist with returns, adjustments, repairs and delivery administration
• Assist with stocktakes, stock tagging, stock organisation, incoming stock checks and locating requested items
• Capture stock data and take basic stock photos or videos when required
• Maintain spreadsheets, internal systems, supplier information and filing, and assist with general administrative tasks and projects